凱藝套房飯店(Quality Inn & Suites)

My children traveled from overseas and I had the unfortunate experience of staying at your facility When checking in (around 8 or 9pm) the evening staff was a heavy-set female who had one of the most non-chalant attitudes I have ever seen. Didn't get her name. But No smiles, no pleasant greeting-NOTHING. Upon entering our room, at first glance the room appeared clean. As we looked further, we discovered the microwave had an explosion of food in it. The refrigerator freezer needed defrosting and the fridge was unclean as well. There were left over keys from other rooms left in the dresser drawers . The shower curtain smelled and had dirty stains all over it. The bathtub was dirty and could've used a hefty round of Tylex or Bleach. If ever there was a time I wish I had taken photos then that was the time. My room# was 235. I'm pretty certain that it is probably STILL like this. Please check for yourself. Also, there were many people hanging out in front of their rooms using room chairs on the 2nd floor, loitering around their rooms or others, It was a bit unsettling and uncomfortable. I'm sure some of the hotel guests can verify what I am saying as there was a bit of a commotion as I was checking out (July 3, 2023) with another guest who complained of many of the same things I've complained about but was wayyyy more vocal about it. That facility needs to SERIOUSLY be investigated!!! The only good experience I had there was morning front desk clerk on July 1, 2023, I didn't get her name but she was MAGNIFICENT!!! LOVED HER. Need more like her. If I could have canceled my stay there...I WOULD HAVE!!!!

The locaation of the room i was given. It was very noisy couldnt sleep.Had requested a room on 1st floor had to climb stairs to second floor.

Rien d’intéressant, malpropre, bruyant et mal insonorisé

Overall the place needed up dating. The only complaint i have is at check in they wanted a 100.00 deposit (cash or credit) I paid cash and the next morning before giving my deposit back the attendant acted like they really did not want to give my deposit back. Even whent to the room to check for damage, stolen items or cleanliness?

Location is good the facility is overdue for repairs and remodeling. The pillow cases were worn out.

I requested a Handicap accessible room and wasnt giving one, Bathroom was filthy and had feces on the bowl and tub full or dirt, bed bugs on the bed i called the front desk and he said there was nothing he could do , i couldnt shower and didnt bring my bags in, to avoid getting bugs

Should not have to put deposit on room when I have used app many times with no issues

This place was filthy. The floors had not been cleaned. There was a floor lamp with no shade and bulb hanging off it. It was filthy amd rusty. The sink was cracked. The beds uncomfortable. We will never stay at any Quality Inn again!

If I had known in advance that there was a $100 deposit for the room, I would not have stayed there....Just hoping my deposit gets credited back soon