Cruiser09895004553
2024 年 11 月 13 日
This was the worst family holiday we have ever had. Hotel not 5 star at all! We booked x2 rooms… after some arguing over this, we had a room on the first floor, the kids on the 5th floor?!!!!!! Our room was dirty, the door was broken and wouldn’t lock… three trips to reception to get someone to fix it. The shower was broken and not working, they fixed this but left all the mess and cardboard chucked on the floor in the bathroom. The shower goes between scolding hot and freezing cold every two minutes/the water is a dribble too (lots of people complained about this) no internet and the most uncomfortable bed/rock hard I’ve ever slept on. One pool and no where near enough sun loungers! Lots of drunk people allowed to get so drunk they punch things, including smashing the lift door! I am gluten free but was given a nut allergy card?! Food wasn’t great…. We all become ill with sickness and diarrhoea, it ruined the holiday. The waterpark shut when we arrived. Would I go back no never!
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