奧利夫布蘭奇貝斯特韋斯特優質(Best Western Plus)酒店

Service was for the most part great but i asked for a higher floor in the notes when i booked but was placed on the first floor which was no No problem! I specifically booked this hotel because of the 2 tvs in the room because I’ve stayed before but upon arrival and seeing my room didn’t have both tvs i immediately wanted to change rooms because that’s what i specifically booked for along with the sofa bed because thats what the picture displayed ! I asked to be moved to another room, and was granted the request! But was also informed the hotel was removing the 2 tv option but was banking on a room that still had it available and i saw the hotel was busy that day and didn’t want to be on the first floor with so much traffic! So anyway the receptionist granted my room change to the 4th floor, PERFECT! So me and my family gathered our things and went to the 4th floor only to find a much smaller room, no sofa bed, only a chair and i was like this is worse than the original because if not the tvs i still needed the sofa bed for my boys ! Immediately called and voiced my concern about the cramped room and can we go back to the original for more space, receptionist informed me she had sold it ! It had only been about 5-10 mins top, i was livid at this point! She stated the room i booked was a king room and the room i originally booked was the only one with the sofa bed, like whatttt why was i not informed before the move, i wouldve stayed so i had to deal with this cramped room with me, my boyfriend and our 2 boys ! The bathroom was TRASH, i mean absolutely garbage! I asked to upgrade to 2 queens rooms but she said i couldnt because i booked thru 3rd party and i would have to basically buy the room separately! I mean it didn’t make sense whatsoever to me to not be accommodated in some sort especially when i had kids in a 1 bed basic room! Never going back! But the receptionist was cool, i just wanted some type of relaxation for 3 days but we made it work but we will not be returning! And the bathroom was covered in mold, just disgusting!

我在此住宿期間唯一遇到的問題是，酒店的付款/收費一團糟。我用我的信用卡進行了預訂，但是在辦理入住手續時，我提到我想將付款方式更改為其他信用卡，他們將其刷出，並且在退房后，我意識到他們收取了兩次費用（初始信用卡和我在退房時出示的信用卡）。我打了幾次電話，和3或4 ppls交談，我不知道為什麼他們覺得這個問題太複雜而無法解決。今天，我再次打來電話，銷售代表告訴我他們要退還一張信用卡，讓我們看看它的結局如何。 勞爾·阿裏亞斯（Raul Arias）