As long time Marriott fans, we booked into the Residence rather than the Courtyard next door - big mistake. The front of house staff were grumpy/unfriendly all week, the sanitizer between the breakfast bar and reception desk was empty, despite us telling the receptionists EVERY day (and were assured each time that it would be refilled), the pool are (which bizarrely faces north, so is in shade) had no lightbulbs - although once we mentioned it 1 light bulb was put out, and the back stairs were pretty much constantly covered in debris or shake 'n' vac powder. On the plus side, the breakfast room staff were friendly and helpful and had a smile every morning. Luckily, we had access to the Courtyard next door where the staff (Paul and Adrien) were very friendly, helpful and great fun and the pool area fantastic.
滿意
100 評價