白馬飯店(The White Horse)

The room was dirty, the shelves falling off the wall in the bathroom and they overcharged me by 450.00. It took two weeks of arguments to get my money back. The quilt was tiny and did not cover my feet and they had no hangers for the wardrobe. No breakfast before 7:30 but still charge for it.

Nice breakfast and helpful staff - arrived late, but no problem

  Stayed here for 2 nights with my husband, his sister and brother-in-law as part of a popular gift experience. Was a little apprehensive as some previous reviews weren't too favourable but overall was pleasantly surprised. The pub is in a quiet village location with a large green and a flock of resident geese. It has a large car park, free wifi and plenty of outside seating. Rooms are in what was once the stable block. My husband and I stayed in room 6. It is a decent sized room with a double bed and sofa and was well equipped with kettle, tea/coffee/hot chocolate etc., small fridge, tv, iron/ironing board, hairdryer, electric fan and small additional heater. There were pump dispensers for soap, body wash and shampoo in the bathroom. Decor was a little dated but room and bathroom were spotlessly clean. All the staff we encountered were cheerful and friendly. As part of our deal, dinner was included on the first evening, a choice of 3 courses from the main menu. Portions were generous and nicer than anticipated, given previous reviews. At breakfast there was a selection of fruit juices, cereals, grapefruit and prunes plus a choice of cooked breakfast and tea/coffee. Breakfast was well cooked and poached eggs perfect on both mornings. On the second evening I had the lamb madras with rice from the main menu and naan bread as an optional extra. Portion size was good and the curry was homemade, very tasty and the lamb tender. The others all opted for cottage pie from the specials menu (2 courses for £13 or 3 for £15) and portion size was small by comparison. Beyton is only a short distance from the market town of Bury St. Edmund's where we spent a very pleasant day during our stay.  

Decent enough but a sparkle of decor would certainly help.

Very welcoming and staff always ready to please. The units weee very well equipped, including fridge. Our personal outside space was lovely but the chairs very uncomfortable. Also shared this space with pub garden making it noisy, smoky and at times our chairs were borrowed. Also the mattress springs can be felt and the plastic lined 13 tog quite is too much for a heatwave.

This venue had the potential of being an excellent stay but was let down by what to us was a significant event of very poor service at our last breakfast and a couple of other incidents that spoilt what could have been a perfect stay. The facility requires that residents agree a time for breakfast. Having agreed a time for our first breakfast later in the evening we were asked to bring the time forward by half an hour. On our last morning we turned up at the agreed time to find that all the other residents turned up at the same time of 9.00 am. It was not until after 9.40 am that our breakfast was served and unfortunately was not what was ordered requiring an even further delay. Even then we were not supplied with toast and there was a further delay before this was corrected. What was more disappointing was the lack of an apology. Other concerns were that when we went to pay for an evening meal there was an attempt to overcharge by exactly £30. Again no explanation or apology when a challenge was made to the overcharge. No detailed bill was supplied. Whilst our room was serviced on two of the days of our stay on one day it was not and no explanation given.

Food fanatics Rooms cold when heating went off

Stayed with friendfri evening, room was very clean, bed comfy and warm. Good cooked breakfast and service. Also had dinner in restaurant nice pub grub! Had a nice stay and reasonable cost too. Would stay again. Although the room was a little old fashioned it was cosy. The area around the pub rural and pretty.

Friendly and helpful staff. Country pub feel. Rooms outside you should consider this if you are a lone traveller. Not an issue for me as it was really quiet.2 Great value for money