沃爾頓堡灘西德斯坦萬怡飯店

Dining staff was terrible. Upon arrival, we were given a credit for breakfast for three that we did not ask for, but was offered as a conp due to our room not being a full ocean front view as we paid for. The next morning upon attempting to redeem the comp, the staff at the dining area at first refused to honor the comp and then insisted it was only for two regardless of the fact that the card had a #3 on it. The two women were very dismissive and defensive when all they had to do was contact hotel management. After about 20 minutes of treating us like crap, they finally did just that and told me. When our food was ready, they set it down in front of us. Not one word. We took it to go because that environment was not one we needed to be in if we were going to enjoy our very short vacation. As a single mom who works 50 hours a week and takes only very brief "vacations" a year, I don't want my kids having to deal with people who clearly don't belong in the hospitality business. I worked in the business for several years. You don't treat repeat customers like that. We likely won't be staying at Courtyards anymore after this xp.

Stay elsewhere 1 working elevator the entire trip…had to take the stairs because it took forever for the elevator, housekeeping never came to clean my room the entire stay, I had a garbage bag full of trash in the room and had ask them to remove it from the room. Ice machine on the 2nd floor didn’t work. Some of the employees are rude as if they are not happy to work there. Michael at the Vincenzo’s restaurant was the only thing good on this stay. He’s polite and great customer service. Location is great but won’t stay here again. Not the Marriott standard I was hoping for

The fart fans in 2 rooms made noise, the toilets cycled because of bad valves. Mattresses were completely worn out and hurt my back, legs, shoulders.

Great hotel. We stayed here the night before our check in for our vacation hotel because we got into town a day early. Will definitely stay again

I paid 200 a night but that dam ice machines yes all of them was out of ICE! Just not good

Long waits for elevator The main issue was only one of the elevators worked and the key cards would not work from the outside for the stairs. The wait for the elevator was ridiculous. It was reported that the keycards were not working at the stairs multiple times.