Two rooms were booked for a 50th birthday surprise for a one night stay & evening dinner. We arrived to check in and be shown our room. The room was not clean. Dirty inside out dressing gown behind the en-suite door, stains on the bedside cabinet, stains on the dressing table, dirty saucer and a carpet that obviously was not hoovered. Our family members arrived after ourselves to be shown their room. Their experience was hairs on the dressing table chair, a dirty toilet etc., We duly informed the management who advised they would clean both our rooms but a decision was rapidly made to leave. This is not what you would expect to find at a room rate of £150 per night! Apologies were given, they did try to put it right however not good enough for us, so we left for a far superior venue elsewhere. All very disappointing not what one would expect to experience especially for a birthday surprise stay!
翻譯