Overall an enjoyable time was had, but… A friend and I purchased a ‘Late availability just spa’ package. There were two options to choose from on the website; one for £20 and one for £40. The £20 option stated “3.5hrs spa use using all free facilities”. Whilst the £40 option read “Full use of our spa facilities”. We purchased the £40 option, excited by the prospect of making “full use” of the spa facilities. No where under this option did it advise the Beach hut or Rasul would be an additional cost (it did under the £20 option). Upon arrival we asked the staff member if we could use the Beach Hut/Rasul - we were advised there is no difference between the £20 and £40 option, except the £40 is for weekends (didn’t state this on the website, nor were any weekend dates available, my booking confirmation also states “Just Spa (Mon-Thur)” I queried this further and asked for a refund. We were denied a refund but allowed to use the beach hut as the staff member agreed it was misleading. She advised she’d advise her manager the following day. I can see the offer has since been removed from the website. Although, it still doesn’t seem right and I feel mislead. Why are there two options available with a £20pp cost difference, if the package are no different? I enjoyed the spa but I feel mislead and out of pocket. As a regular patron of the 3 Horse Shoes (I’ve left previous positive reviews), I’m really disappointed and won’t be in a rush to revisit or recommend the spa.
翻譯