STRONGLY RECOMMENDED. Again,don't worry about English. Staff has great service attitude and are very very helpful! Also very honest. I lost my PASSMO and train ticket - picked up from just outside hotel and returned to me. If there's an eventin the vicinity, this hotel is PERFECT! They have won many awards and the staff even helped me to connect with the next hotel for early check in as the staff were friends with the hotel I was going to stay...Most interesting convenience store, tried interesting oden and even stocked Okinawa pig ears that were so thinly sliced. Better than the Chinese restaurants - so refined...Visit them in the 2nd weekend of February and you can tour the candy festival (with Akita Dogs parade) at the same time. Very comfortable bed too. I can't find anything bad about the hotel.