火洲棕櫚飯店

Perfect stay. Great, nice & professional staff. Very clean. Nice rooms. Central to shops & restaurants. Discounts at many restaurants. Loved using their bikes before we had to leave. Very helpful w luggage & ferry info during a weekend when the roads were all flooded.

We stayed for 3 nights in the Bay Breeze 3-bedroom suite at Palms Bay at the end of July. Great location right on Bay Walk, next to Matthew’s Seafood House and across from Castaway Bar & Grill, where we would go each day for happy hour oysters, just $1.50 each. Loved that it looked right out onto the bay, and had a private sand “beach,” with lounge chairs, little bar (occasionally attended by bartender), beach volleyball court right in front, that we used several times a day (also a dock, with kayaks to check out). We (and especially our teenage daughter) loved being right in Ocean Beach, where you can walk to everything – restaurants, coffee shops, shopping, bars, beach; ferries, tons of teenagers everywhere – some staying with families, and many more coming over by ferry for the day. The unit itself was nice and modern, but very small, especially for the price: about $1,300/night, including taxes and fees. Each of the bedrooms was barely bigger than the bed in it, and with almost no storage – no closets, or even hooks, and two of the rooms just had tiny 2 drawer dressers; one room had a full dresser. The bathroom was especially tiny, think like sailboat bathroom – unless you’re as skinny as my daughter, you have to turn sideways to get past the sink to the toilet. It says it sleeps 8 w/ the sofa bed in living room, but we were 5 people, and I wouldn’t have wanted any more. There’s a little kitchenette w/ fridge and microwave, and glasses, but nothing to cook anything; mostly for heating up leftovers from eating out. Several “perks”: (1) complimentary breakfast outside by the main lobby – but pretty meager – cereal, store-bought pastries in a bag, yogurt, bagels (but no toaster, anywhere, there or in rooms). Coffee, tea. That’s it. We did it once; (2) complimentary champagne in afternoon – why not?!; (3) passport card that got you 10% discount at several of the local restaurants; not bad, when we remembered to mention it; (4) complimentary bikes, kayaks, beach towels, wagons, beach chairs & umbrellas. Service was a bit spotty; here, like many spots on the island, they seemed to be short-staffed, and many of the “workers” were super young kids, like under 14. At one of the local bars, a comedian joked, “I have food in my fridge that’s older than the kids working here!” But, overall, had a great time here at Fire Island, one of our favorite spots on our 2-week East Coast trip, especially for our teenage daughter.

This was a sisters trip and we were expecting a lot more for the price. We stayed in a suite that slept 8. Yes 8 could sleep but only 1 very small bathroom which is unacceptable. Full size kitchen with coffee maker but no coffee. Really?? We wanted to be able to go to beach with cooler and enjoy ourselves but we were in the land of ‘NO’ which was not conveyed to my sister when she booked. We thought we would be close to a beach, not 1/2 a mile away. Water was the only thing you were allowed to bring. They said they had a private bay front beach which actually consisted of a sand area with nice chairs but no where to dip your feet in the water. The attendant said we could jump off dock into the water which was not appealing because of all the boats that docked there. Small unsafe ladder to get back up. The happy hour was a joke. Champagne was plentiful but chips and guacamole does not make appetizers or hors d’oeurves. The staff was great from the time we got there until the time we left especially Youmur. A lot of money was spent by my sister and I don’t feel we got what she paid for. Pictures on the website were quite deceiving.

Funny enough, I booked myself the Valentine’s Day special for two nights with the intention of coming alone to recharge my batteries. The hotel was the perfect home base to settle my soul and the management looked after every need I possibly had, which made solo traveling make me feel cared for. The weather cooperated and made their private bay beach a gem. I stayed in the bungalow building but loved how I could move freely between their attractive courtyard, the beach and my “home” on Bungalow. The place was cared for, clean and constantly being manicured. I can’t recommend Palms strongly enough to any person, couple or family looking to disconnect for a few days. Thank you for making my few days on Fire Island special and I will be back again - even full price. You outdid yourselves and my soul thanks you.

I have been a guest at The Palms Hotel for over two decades and this summer was by far the best experience I've ever had. I stayed there on two different occasions. Both times the service was absolutely amazing. Keri, who has been at The Palms for as long as I can remember, probably more than 20 years, is accommodating, friendly, and just the best. She, along with Pat, Isabella, and many others, make you feel that the hotel is your home. Any request I had was immediately taken care of. Owners Joe and Carleen really have turned this hotel into the only place to stay in Ocean Beach. Their staff is well-trained and friendly. I absolutely love the recent changes they have made at the hotel. Many rooms have been updated with new couches in most suites and new air conditioning units. I used their bicycles each day and was thrilled they bought all new equipment for the beach including umbrellas, chairs, and wagons. I totally took advantage of the complimentary champagne each afternoon in the renovated lobby and complimentary breakfast at the restaurant across the street. Rocco works so hard at the restaurant making sure everyone gets their food exactly as they ordered it. One time I had poached eggs with toast, bacon and potatoes. Another time I indulged in the French toast because it just looked so good I couldn't resist. It was totally worth it! Upon checking in, you receive a card that gives you 10% off at all the affiliated establishments in Ocean Beach. This includes ice cream stores, restaurants/bars, and markets. One night I went into Scoops to get my favorite flavor ice cream, Peanut Butter Twist, and Yamoosh (spelling is probably wrong) was working behind the counter. She recognized me and said with a grin on her face, "Aren't you staying at The Palms?" We laughed together because she was the person who met me at the Ferry to help cart my belongings to the hotel. We chatted the entire way because I am always interested in meeting people, especially from other countries. She asked me that question because she wanted to remind me to use my card to get 10% off my purchase. I would have totally forgotten to use it if it weren't for her! So cute! As the title of this review states...The Palms Hotel is the only place to stay in Ocean Beach. I can't wait to go back next summer.

Super friendly and super helpful staff. Everything went smoothly and all hands on deck were always readily available to assist. The Palms hotel was very cleanly and the champagne hour was a very nice touch. Looking forward to staying again soon.