凱藝套房飯店(Quality Inn & Suites South)

DO NOT BOOK THIS INN!!!! This was an unbelievably terrible hotel in every aspect possible! We were booked in good faith through *******, howere what we recieved was anything but good or faithful. We had no choice but to stay here as the Arnold Expo was on in columbus and almost everything was booked solid in.our price range. To start when we arrived to check in there was a note on reception with a phone number saying to call if we needed something. Once called a lady near the front got off her cell phone and got out of a parked car. She checked us in with littel care as to wh we were We had pre paid so that was that . Once given our room key we passed through the lobby where I noticed the lobby area bathroom was out of order. Once we arrived at our room , I was shocked by the dirt in the room. Miscellaneous stains and goop on all furniture and garbage on the floor, also garbage in the halls , as well as dirty sheets in front of some doors. We were late at night so we decided to put up with it and get our head down. However, once we tried the toilet we found it broken. So we asked for a new room hoping for better. Tis room at least had a working toilet but no cleaner. My 19 year old son was distraught and cried. We all slept in our clothes to have the least exposure to possible bed bugs. In the morning we attempted to checkout early. We had 2 more nights booked. We were looking to find new accommodation, even if we had to drive a bit. But, no refund.

The heat did not work and it was cold out side so they had to change us room to a room I did not pay for however overall a good night

Brooke at front desk was very kind and helpful. Broken glass in parking lot. First room refrigerator was unplugged and covered in mold inside. Mold in toilet. Broken tub stopper and old, dried paper in drain. Second room had dripping faucet and mold in bathtub. Light bulb and light cover laying on bathroom sink. Third room Brooke went to check and room door key card entry would not work. Fourth room smelled strongly of cigarettes, black hair from man shaving on bathroom sink and in bath tub. Bath tub dirty. Every room I went into had air conditioner on high and tv on.

From the moment I got there I should have known it wasn't going to be good. There was construction going on right at the entrance to the parking lot and there was barely room to pull your car through to get into the parking lot. The parking lot was in bad condition and had trash scattered throughout. When I went to check in, there was no one at the front desk. This was a recurring theme as every time I went to the front desk in need of something, no one would be there. When I first got to my room, I had cold beverages to put in the fridge and the fridge was leaning backwards because the stand it was on was broken. I also noticed within a matter of minutes that the bathtub drain was broken and the pieces were laying on the ledge of the tub and that the door latch plate was missing the top screw and hung out making closing the door difficult. Another few things that stuck out right away was there was no room number on our door, the TV was on and the air conditioner was on when we arrived. It was in the upper 30s outside so no need for air conditioning. The bedding was wrinkled like it had been sitting in a laundry cart for days and just taken out and put on the bed. The mattresses were in plastic and the fitted sheets didn't fit them and kept coming off, so we slept on the plastic half the night. The TV remote worked when it wanted to and by the time we checked out, it didn't work at all. Sign at breakfast station the last morning saying breakfast was closed till further notice

This is the worst quality inn I have stayed in. Upon arrival to my room it smelled like someone smoked a pack of cigarettes. I did not feel like moving my belongings after a long day so the front desk clerk gave me some febreeze. Throughout my two day stay someone kept lighting up packs, after packs, after packs & the cigarette smell kept seeping into my room.

The room wasn’t bad for the price. The bed was comfortable. However, there was trash sitting on the ground by the elevator, other trash over flowing, ect. The ice bucket was really greasy and could tell someone used it as a chip bowl.

Very nice, newly remodeled hotel... only down fall, reason we chose this hotel was proximity to where our truck was being repaired and it advertised and showed pictures of laundry facilities. They did not have one. ..

Breakfast was Expire date products very unfortunately never recommended at all. We request which few pillows as we are person in family which we ask few time and get next day Management was terrible,

T V did not work, phone did not work. They are updating the hotel and some work will take some time.