Medini Signature Suites by RR JBcity

WORST Airbnb and ZERO SERVICE RECOVERY ever. We booked 4br with play area, checked in and to our horror, cockroach at the door step, ants along the wall, hair on the floor, play area has weird black bits and food particles, used cup left unwashed & dried up, sofa with ants hidden and revealed after spraying the anti-dust mite /anti bed bugs spray, soiled/used cloth in the common sink area. Contacted the host and was told the unit was not cleaned. Had to go back to the other condo next to it to return the key and exchange for a new key for another unit. They told us to move to a 5br unit and even had the cheek to tell us not to use the 5th br because we only booked for 4 br. We are not even hard up to use the 5th br- in the first place the unit we booked ought to be cleaned and not have to go through the hassle of changing unit, AND an uncleaned one as well. At the 5th br unit, it was a similar situation, unit is uncleaned, ants within the unit along the entrance wall, one of the ensuite bedrooms have drainage smell, hair on the beds, the toilet seats were stained, choking in the master bedroom bathroom… we reported to the host and they seemingly were apologetic but replied in a confusing manner as well - saying they had “gone ahead to refund” … and that we “may check out”… it was already 11pm by the time we changed the unit and spotted more disgust, and we have kids with us. After check-out the day after, we asked about the refund but we didn’t expect them to actually meant for us to LEAVE at 11pm and only then they will refund us. We had thought it’s service recovery on their part for their lack of responsibility to keep the units clean. On hindsight we should probably have checked out the next day but then again they would probably retorted we had stayed for the night and no refund - weighing the hassle of changing to another accommodation (there were 6 adults and 2 children), as we were out the whole day the next day until the late evening, we just put up with it and checked out as early as we could. In any case, we strongly advise not to book this.

Request us to change another building because of bedroom air cond not function. Finally changed to building Iskandar residence A-02-3A. This unit A-02-3A all bathroom funiture is bad condition, unit have smelly & small bedroom air cond not function.

We had a wonderful time at this homestay. Everything was exactly as described in the listing, which made planning and settling in so easy. The unit was clean, comfortable, and thoughtfully equipped — even including some toys and a small play area that kept the kids happily entertained. One of the highlights for us was the excellent security at the condo. We felt completely safe throughout our stay, which gave us great peace of mind, especially while traveling with children. Overall, it was a fantastic, stress-free experience for the whole family. Highly recommended for anyone looking for a comfortable, family-friendly place to stay with top-notch safety.

Very comfortable place to stay with family. Spacious room and clean. Very near to Puteri Harbour. For me the place is strategic.

The homestay clean, comfortable, service very very good, will come back and stay again👍🏻👍🏻

Property took the initiative to contact me via WhatsApp and created a group chat for easier communications on facilitating for key collection and registration of vehicles. Overall it’s a decent stay, except the room need to be more tidy up as our children found cigarettes bud underneath the bed and lingerie in the wardrobe that doesn’t belong to us.