納馬斯特宮殿飯店

How this place can call themselves a hotel I will never know. I booked this place as a last minute thing as was in the area needed a place to stay. We left ten minuets after arrival and slept in car. Room was filthy, what looked like urine on one bed, and clearly blood on the other, everything was sticky, room smelt heavily of the food being cooked in the restaurant, extremely warm in room unable to even open windows because of the smell of food, plus the weights out of sliding windows has been cut out of them meaning window wouldn’t stay open anyway, it very noisy, the mattress was thin and pillows that were about 3cm’s thick walls so thin your neighbour would hear you pass gas, Bathroom was just as bad, and this was a Dulux room!!. No reception and was taken through the restaurant to gain access to our room after a lot of faffing because nobody knew what was going on we were given our key and pointed in the direction of our room. I’ve seen whilst writing this the “hotel” have responded saying a mobile number is given to guests to contact them if there are issues we were not provided with this. I’m curious to know what there fire safety policy is given their is no staff on site after the restaurant closes. This place needs to be shut down I’ve slept in slums in Africa in better condition than this place.

This hotel is amazing. Like our last time got greeted at the door when we rang the bell. Super welcoming and friendly. We had the twin ensuite, the communal area were bright clean and well maintained. Our room was perfect one single 1 double and what looked like a chair sofa bed. Ample room for case clothes and everything else. Sockets, plenty and all reachable, beds clean comfy and sheets pristine white. Slept so well I had to really fight to get out of bed the mattresses were so comfy. Extra pillows were in the wardrobe which were great as me and hubby like to sit up in bed The windows are old fashioned sash windows, someone complained about such windows not opening or staying open, we had no such problem all windows we opened were free working clean and stayed open, the blinds were easy to use and blocked out any light from outside. We do feel as norwich is busy city and hotel on a noisy stretch of road you do need earplugs but it's a city you expect it and these gorgeous windows are part of the buildings charm beaury and history. Our ensuite facilities were clean maintained to a high standard we had a shower it worked perfectly for our needs, we saw that people complained of the communal toilet and shower for those who didn't have ensuite, the facilities were opposite our room and again they were clean well maintained and for a busy hotel after the partying weekend of norwich pride were kept reasonably as such we had no issues with any of the properties facilities. We used the hotels WiFi and it was fast for our needs we had a tele kettle and fan all working all clean all well maintained. We came for Norwich pride weekend. It was very hot our room very warm but with windows open and found fan on it was great and water provided in our room when we arrived was so well revieved and also the lovely staff kept us topped up with water throughout our stay also there was plenty tea cand coffee too but we didn't touch it as all we wanted was cold drinks on our stay. If you needed anything all information was on our door we point this out as we saw a review saying the hotel was unsafe the hotel had noone looking after it, but we found the opposite all doors locked it was a key entry system toilet doors had locks the front door had a bell and the hotel had someone you could rely on for any problems, either by ringing doorbell phoning the mobile number on door or visiting the restaurant. There was always someone there to help you. We took loads of photos as proof. we had an amazing stay, our room was excellent, perfect for our needs the staff were amazingly friendly attentive and caring. We will return and won't leave it so long next time as we not only loved our stay in the hotel but we also thoroughly loved the restaurant the food the ambience the staff everything was fantastic. Can't fault anything. Thank you for an incredible stay. Thank you for the wonderful foid and making hubbys birthday so special