Ok, but would be unlikely to return. Good bits: - Friendly staff who gave us a warm arrival and even treated the kids to a free chocolate biscuit - Really nice breakfast room, which was clean and fresh looking. Breakfast was great. - Family room was an excellent size and layout - Next to a big Waitrose so easy to grab some snacks and other essentials Problems: - Our duvet had black stains on both sides. They looked like mould had rubbed onto the sheet from a washing machine seal. We requested a new duvet and were initially brought a cover and asked to change it ourselves. I started to but got the ick when I saw how stained duvet was under the sheet. I let the staff member know I wasn’t expecting to make my own bed. She had no problem with this and went off to find us a replacement. Unfortunately, this also had the same type of black stain on one side, but by this point we were tired so just flipped it over to avoid touching it. - One of the pillows had a blood stain. Although the case was clean, you could see the stain through it. We were given a replacement pillow. - Icky stains on the headboard - Some black mould and generally dirty grout in the bathroom, as well as a long hair stuck to the tiles - The toilet paper was really far away from the toilet, so the kids couldn’t reach it - The extractor fan didn’t work in the bathroom so toilet smells lingered, as did steam from using the shower. There was a large gap under the door that allowed smells out, which wasn’t very pleasant - The room was roasting hot when we arrived, although we were able to resolve this by turning off the radiator and opening the window
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