LA飯店(Hotel La)

Hii this is to inform to all the people travel out here, I came down from the flight , mr Ajeet don’t know how to talk I personally requested him to give me checkin at the hotel is subject to availability it is available but they are not giving but the way they are behaving it’s so bad they made us feel like we are staying for free. But this is a request from GM please in morning meeting give them proper lesson to behave with the guest.

I went with my family for dinner to the hotel and had to return home and order from swiggy because the items available were merely 15% of the complete menu booklet of 12 pages. Still keeping patience we ordered some starters but they were all the more terrible. I asked the person available there that i wish to meet the restaurant ***ager but according to him the ***ager was not available which later at the time of payment came out to be that he himself is the floor ***ager. Then i asked him that i wish to meet the chef and know if he tastes the food before serving , firstly it took 50 minutes for the chef to come out from the kitchen and then his response was that usually they do but today he was very tired so he didn’t. Each stater took 40 minutes and a few didn’t even arrive . As the dishes were very few so we had to repeat the starter and evertime the same starter tasted different Then came the best part that was billing, we had a membership card so we tried to use its benifits. We were told that when the membership was sold there was no bar in the hotel, so no coupons can be used for alcohol, then when i went through other coupons i was amazed to see that few coupons say all beverages and few say only non-alcoholic beverages, (photo attached) this to my understanding means coupons on which all beverages was written should have included alcoholic beverages but the so called restaurant ***ager said that no means no. Me with my family spent almost ₹4000 and a few hours of our life for a dinner that forced us to eat food at home from some other restaurant.

We (family of 4) stayed here for 5 nights and the overall experience was average. Entry to the hotel gave us good vibes as it looked very good from outside, so we seemed to be relaxed that we booked the right hotel (4*). Even as soon as we entered our room, we felt like its no less than a 5* hotel, but the perception changed as we started using the facilities and services. Particularly, first day was horrible. Electric kettle was looking so old that we were thinking not to use, but still tried to use it as we were tired and wanted to have a cup of coffee. It did not work, so we asked for another one and it took 30 mins for the staff to give us another kettle. Second one was also looking like the same condition but it worked, when asked about any good quality kettles we are told all are similar to this. Then we ordered dinner and guy who took the room service order on phone forgot to place the order to the restaurant. When we called back after 30 mins to check the status, we were asked by attendant that did we place any order as he can't see any order placed. So, had to wait for another 30 mins to get the food, which is overpriced. Although, there was no compromise on food quality, it was good. Finally, it was time to relax and sleep, so we requested the staff to put the extra bed on for my daughter. Again, it took a very long time for them to bring the bed. After seeing the bed again we were suspicious that it isn't of good quality, so we checked with the person who brought it and he said it is perfectly fit for the purpose. He left after placing it, but horrible thing was yet to come. As soon as my daughter (9 year old) lied on the bed, it broke and she fell with the bed, luckily she didn't get hurt. It was the first time we lost our patience and did the complaint straight away. This incident was then followed up by apologies from the staff and they brought another bed which was looking a bit better and finally we went to sleep. Next day: Breakfast, I would say was average and there was some hygiene issue. On one of the plates in the rack I found a live ant and I complained about it. Again, it was just followed by apologies from the kitchen staff. For every other day, I was really cautious and it was good to see that didn't happen again. Then we went to the swimming pool, but there was some family function was going on, so we asked the staff when can we use the pool? Answer: Sir, pool is closed for the week as today there is some function going and for the rest of the week we have closed it because the water is cold. Again the time came to put the extra bedding on and the same bed was brought which broke last night again with that useless assurance that it won't break anymore. We denied it and we asked for the bed which was installed later. The guy told us that it has gone to some other room and there is no other bed available. When we resisted, then the same bed that we wanted was brought in. Staff was polite, but very slow to respond d

I have never met with such rude and unprofessional staff..will never suggest anyone to stay here. Staff is very unprofessional and very rude They stopped us from having breakfast and said the breakfast was not included in our stay and after discussing for half hour they said they had some glitches inside and now we can have our breakfast and no one even apologised.. Felt really insulted and helpless Plz avoid stays here..

This is one of the good hotel climate and services very good one of best hotel Hotel and had a mixed experience. The hotel's location was excellent, offering stunning views of the river and convenient access to the city center. The staff were polite and accommodating, ensuring a smooth check-in process.

Nice ambience.i enjoyed all the dishes.their hospitality, ***agement system everything is well ***aged we had a delicious and hygiene breakfast at hotel LA, with an amazing service by Anamika and pinky. Both had attractive personality with fine nature, may God bless both. We are very satisfy by atmosphere and professional staff . Read more

Excellent hotel for stay, great amenities and atmosphere, well ***nered and courteous staff always ready to help, food is also excellent chive and spread if food is extensive, great break fast choice with local specials

we had a delicious and hygiene breakfast at hotel LA, with an amazing service by Anamika and pinky. Both had attractive personality with fine nature, may God bless both. We are very satisfy by atmosphere and professional staff .

Nandan gave us excellent service at the hotel restaurant! The recommendations of meals and the attention to us was perfect and reflects the quality of the hotel. Great start to our stay here at the LA Hotel