紐卡斯爾霍里斯通普瑞米爾飯店

The staff were really friendly and helpful and the room was nice. The big let down for us was there being no air conditioning in the room, the temperature was so hot we had 2 fans on all the time we were in the room. As we were ground floor the window only opened slightly and didn't make any difference. During the day we kept the blackout curtains closed to keep out the sun and heat but again this made no difference. The corridors were nice and cool but when you walked into our room it was like stepping off a plane abroad, the heat hit you. The breakfast is great and really good value. I would strongly advise against the evening meal, the food is poor and very overpriced even when paying as a meal deal, definitely eat elsewhere.

無論您身在何處，Premier Inn 的客房都大同小異。由於我出差時總是住在這些飯店，所以住宿取決於幾個關鍵因素。對我來說，這些是位置、清潔度和 WiFi 品質。 當我試圖在外出時完成工作時，良好的連結非常重要。 我對 PI 連鎖店提供的非常糟糕的免費 WiFi 越來越感到沮喪，然後又要求您付費升級到終極 WiFi。當我嘗試獲得合理的連接時，我總是會選擇關閉手機網路。 在 Holyatone，WiFi 令人震驚。由於訊號太差，我無法進行網路共享，更糟的是，Ultimate WiFi 也同樣糟糕。接待人員說原因是飯店陷入低谷！ 除非這種情況改變，否則我不會錯過這個地方。

On arriving, I was annoyed. I got out of the car and approached the door. The door was the type that needed to be pulled. I am disabled and can not open these doors. Reception had a few people in, so I had to wait outside. It was cold and getting dark. For some reason, my Carer decided to get all the luggage out of the car, thinking that I would have been in the warm reception area. Once inside, one of the recipient staff asked if I was ok. I snapped at him about having to wait outside. It wasn't his fault. Reception was clean and bright. . He booked us in and rushed around, and let us in the inner door to the rooms. The room was clean and spacious as I had booked an acceptable room. There was only a low bath with an overhead shower. I did know that but all accessible rooms should have a wet room or a walk-in shower. The room didn't have any USB ports which is a must these days. Most people have mobiles, tablets, and laptops. For some reason, I had brought 2 plugs that a USB lead can plug into. Thank goodness as we had are phones and tablets. On looking around the room there was some pictures on the wall these where bright and lovely pictures but the pictures had large splits down the sides. It would have been better to have no pictures. Apart from these areas I have mentioned the room was fine. The room we had was very noisy as the room was opposite the door leading upstairs and into reception so everyone needs to pass the door. On going out to breakfast there was a few people standing outside the door smoking. I have breathing problems and do not want to breath in everyone's smoke. This is a common problem at most places because the designated smoking area is just outside the doors. We went across the way to the restaurant, which again had manual doors. This wasn't a problem because my Carer was there with me. We were greeted nicely and asked if we had been to this restaurant for breakfast before. We said no and the lady showed us where everything was then showed us to a table. The breakfast was lovely. The price had gone up, but everything had gone up. It was still worth the money. Overall, the hotel needs a make over desperately but the staff were friendly and it was clean. I wouldn't stay there again until the hotel is revamped which is a shame because it is closest for our needs.

Extremely nice place to stay wood highly recommend and definitely will be returning as the staff was very nice and the rooms are clean and tidy it's a lovely place if you like to go for a nice walk and not too far from Newcastle city centre very handy as well to have McDonald's over the road

大約兩年前我曾入住過這家飯店，並對無障礙浴室的狀況有所抱怨。所以，當我最近回來發現我身處同一個房間，而問題與兩年前完全一樣時，請想像一下我的不悅。我覺得兩年前我報告的問題至今仍未解決，這太令人噁心了。雖然我在接待處投訴時工作人員態度很好，但他們無法向我解釋問題未解決的原因，也無法將我轉移到另一個房間，因為其他可入住的房間顯然都已住滿。問題是浴室裡的水排不出去，導致整個地板都濕了，如果不弄濕腳就無法使用其他設施，即洗臉盆和廁所。此外，就像兩年前一樣，風扇不工作，所以水一直沒乾，直到我請工作人員進來把它擦乾。回到家後，我收到了一份更新的發票，上面顯示我們獲得了兩天的免費早餐作為補償，但實際上我們只獲得了一天的早餐，雖然我們通常不吃早餐，但我們還是接受了這個提議。然而，我覺得管理階層明明知道這個問題，卻仍然把我們安排在一個對我和我的妻子來說既不舒服又危險的房間裡，這真是令人厭惡。因此，如果您能解釋為什麼這些問題（兩年前就已首次報告，而且工作人員也知道）沒有得到糾正，並且仍然把我安排在有這些問題的房間裡，我將不勝感激？ 我們從 6 月 21 日起在這家酒店住了 3 晚，我於 6 月 28 日提出投訴，目前仍在等待 Premier Inn 的解釋。

永遠不會再住在這裡。我對這個地方唯一能說的優點就是這裡的員工。這太基礎了。如果這家旅館屬於價格較便宜的競爭對手之一，我可以理解，但我對 Premier Inn 的期望更高