塞爾彭阿拉姆舒特拉美居飯店的評論

住宿方回覆: Dear SUPERRRRRRRRRR,Greetings from Mercure Serpong Alam Sutera, jewel in the city! We are delighted to hear that you enjoyed your stay with us at Mercure Serpong Alam Sutera. We take great pride in providing our guests with a warm and welcoming atmosphere, and it is wonderful to hear you felt right at home. We strive to be the perfect host for all of our guests by offering friendly and professional service.We are delighted to know that you had a convenience stay with the room and location. Your comments regarding your experience here has been shared with the team. Your satisfaction matters the most and your kind review will surely be a huge motivation for the entire team. Mercure Serpong Alam Sutera is seeking for the pleasure to be welcoming you back at our hotel at the soonest time. Our best regards, Jessica Uekermann General Manager

住宿方回覆: Dear valued guest,Greetings from Mercure Serpong Alam Sutera, jewel in the city!Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review.Thank you for taking the time to share your thoughts about your recent stay with us. We’re glad to hear you found our hotel to be cost-effective for your trip to Jakarta.We appreciate your feedback regarding the facilities and the breakfast options. We are continually working to enhance our offerings and will take your comments into consideration as we strive to improve our services.We’re pleased to know that you found the overall health and cleanliness satisfactory. We hope to welcome you back in the future for another enjoyable stay.Thank you and best regards,Jessica UekermannGeneral Manager

住宿方回覆: Dear valued guest,Greetings from Mercure Serpong Alam Sutera, jewel in the city!Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review.We are pleased to hear that you enjoyed the breakfast during your stay.We sincerely apologize for the discomfort you experienced regarding the room size, dampness, and noise levels from the nearby road. Your insights are invaluable to us, and we will address these concerns with our team to ensure a more comfortable experience for future guests.We appreciate your understanding and hope to welcome you back for an improved stay.Thank you and best regards,Jessica UekermannGeneral Manager

住宿方回覆: Dear valued guest,Thank you for your feedback.We are happy to hear that you were pleased with the location of the hotel, indeed we are close to a large shopping center for the convenience of our guests to shop and dine. Looking forward to welcoming you back at our hotel hopefully at the soonest time.Our best regards,Jessica UekermannGeneral Manager

住宿方回覆: Dear Luodemakezhuanzhu, Greetings from Mercure Serpong Alam Sutera, jewel in the city!Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review with us.We are very pleased to know that your stay was an enjoyable one. Your satisfaction towards our service will be shared to the entire team to ensure the good service will remain in the future.Looking forward to welcoming you back at our hotel hopefully at the soonest time.Our best regards,Jessica UekermannGeneral Manager

住宿方回覆: Dear Hongheimilan,Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for your review! We're glad to hear that you found booking through Ctrip convenient and enjoyed the nearby shopping and dining options. We are very pleased to know that your stay was an enjoyable one. Your satisfaction towards our service will be shared to the entire team to ensure the good service will remain in the future.Looking forward to welcoming you back at our hotel hopefully at the soonest time. Our best regards, Jessica Uekermann General Manager

住宿方回覆: Dear Valued Guest, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review. We are extremely heartened to read that you enjoyed your time at Mercure Serpong Alam Sutera. It is a pleasure to be in receipt of your detailed feedback of your recent stayed here. We always strive to work towards delivering warm hospitality to each and every guest making their stay exceptional. We will certainly be sharing your comments with the team which we know will serve as an inspiration to continue to serve with efficiency, warmth, and care. Mercure Serpong Alam Sutera is seeking for the pleasure to be welcoming you back at our hotel at the soonest time. Our best regards, Jessica Uekermann General Manager

住宿方回覆: Dear Valued Guest, Greetings from Mercure Serpong Alam Sutera, the jewel in the city! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your review with us. Please kindly accept our sincerest apologies for the inconveniences caused during your stay particularly regarding the cleanliness of the breakfast plates, the condition of the sheets, and the soundproofing of your room. We take these matters seriously and are addressing them with our team to ensure improvements are made. Your comfort is important to us, and we appreciate you bringing this to our attention. We hope to have the opportunity to welcome you back for a better experience in the future. Thank you and best regards, Jessica Uekermann General Manager