阿拉斯加小木屋池塘民宿

We received a call after booking and were told that our cabin wasn’t available for the two nights we booked online. Additionally, due to the housekeeper quitting, we couldn’t have the cabin for the night it was available because it wouldn’t be turned over in time. We were offered a cabin with two twins at the same price. Two adults in a twin bed is not the anniversary trip we were looking forward to. Furthermore; they no longer offer breakfast (there’s jimmy dean sandwiches in the freezer which were only provided once for the two days we stayed) and they don’t have WiFi. This was problematic as we essentially chose to not do an off the grid cabin so I could get work done in the evening while staying up for the lights. While I understand that the family has medical issues and other business endeavors they are dealing with; it was very expensive for a dry cabin and in a peak week; there was nowhere else we could go once we received the call. Lower the prices or meet the amenities offered online. Fairly simple.

I needed to stay there as I was in Fairbanks working a wildfire. Out team was spread out all over and this was the only place I could find. When I mad my reservations, I said that I would be staying UP TO 7 days. They immediately charged my credit card for the whole stay. I ended up staying 3 nights until our incident command was set up and I had to leave. They would not refund that extra 4 days siting a 7 day cancellation policy. I am now out over $800 out of pocket. I was told I would be refunded part of it if my cabin was rented. I checked on ******* and it was not available the couple days I had time to check so it was rented but they say it wasn't and won't refund