北普拉特套房飯店

Ok

Shower heads were dirty and clogged, bathroom was very cramped, one small wastebasket, dusty everywhere

Our air conditioner is extremely loud. It works but definitely needs maintenanced.

The room looked 100% different then the photos shared. They were just basic motel rooms, which fine, it is what it is, I wanted something cheap and I got what I paid for. What I rate them poorly for us their customer service. They charged me a $50 hold, which ok, some hotels/motels do that, but it was a full on transaction, not just a hold. It wasn't released, nothing, was completely taken off and has not even attempted a return. I stayed there almost a month ago now, and still nothing. Have called multiple times, just get told that it could take longer because it was a reliable card, ok, but almost a month now? I've even called and talked to customer service for this branch and nothing, just shows as a transaction from North Platte Inn & Suites. Beyond frustrated with their inability to even try and solve this problem.

Wonderful stay in the business suite. We were unaware there be no utensils or other items in kitchenette but made it work. Quiet, clean and affordable. Great staff.