智選假日套房飯店北康威(Holiday Inn Express & Suites North Conway)

We tried to check in early and were told to come back in an hour. We did and as soon as we walked in the front desk person walked away. Another couple came in right behind us. When the front desk man came back he asked us what we were there for, my husband gave his name to check in. He very rudely went through his spiel of check in is at 3:00, we try to get you in sooner if we can but rooms are not ready. Ok, we will have a seat and wait. We were there at 2:42, check in at 3:00. We waited about 10 minutes and then he checked in the other couple first, and then us. (Rude). The room was 80 degrees, the heater/ air conditioner was unplugged, the Wi-Fi would not work, and the guide on the TV did not work. We tried to call front desk for assistance. The phone in the room was not plugged in, and when we did plug it in, it didn’t work. Overall we will not be staying there again, it was run down and we were treated unkindly for no reason. It was a waste of $184.00.

We usually like to stay at Holiday Inns but this one was disappointing. There were 2 lights in our bathroom that flickered whenever you used it. It was like a strobe light. There was a tan brown color to the tub. The bathroom door wouldn’t close all the way and lock. The ceiling had dust bunnies all over it. There was carpet falling off the wall base with staples sticking out. The room was so dated. The breakfast was what I think was scrambled eggs, hard as a rock bagels, stale cinnamon rolls and a pancake machine. Very disappointed will not stay there again. You could hear noise all night long. Walls are thin.

Very helpful staff and a nice hotel for the price range. Disappointed by the use of disposables at breakfast - very bad for the environment.

Très propre

this is by far the dirtiest hotel i have ever stayed in.the peephole was missing on the door inside the room.mold in the bathroom shower.dirty grout and missing grout in bathroom.so much dust and dirt in corners of the rug and surrounding furniture.bugs and dirt on inside of window sil.i have supporting pictures of all. GROSS GROSS GROSS

What I didn’t like, property looked messy. Bed was fine, desk in room was ready to break, the legs were ready to break. No hair dryer, only two small towels, washcloths and hand towels were fine. The chair in the room has seen better days. Very dirty. TV remote would not work.

We pulled in at 3pm and brought all of our items with us hoping for a quick check-in and off to see the town. The receptionist was rude when we approached and pointed to a sign mentioning 4pm check-in's. It said 3pm on the website and we planned our agenda around that time. Not even a thought to see if our room might be ready and we could unload our travel items. Upon return, we were greeted by a much friendlier person (Megan) who went out of her way to get us settled in. The room was as expected and breakfast was impressive. Could have done without construction noises but a good stay overall.

The reception was horrible at check-in and check-out, staff not friendly, people who barely answered questions. We had to get breakfast and eat it in the room, go up with the food holding a cardboard tray through the elevator full of people in the same situation because the breakfast area was closed due to renovations and no one warned us before we arrived, maybe for fear of canceling the trip, anyway. Horrible experience.

My room was not ready at check it and was told to come back in 30 mins and got checked in and unloaded luggage and got to room and it still wasnt ready. Had to load car back up and come back hour and half later. Hotel was under construction and if i new when booked i would have chosen a different hotel. Seating area was being used for construction storage so there was no where for my family to comfortably eat breakfast.