We stayed three nights in October for an event I hosted (EVENT STAFF COULD NOT BE MORE OUTSTANDING), but this is for the room/staff. We stayed in a suite - always ask for the opposite side of the interstate, as it is very loud on the ”even side”, especially if you have any sleep issues. Could it be updated some? Sure. We came back for a night in November on family business. Stayed in an odd-numbered room and it was decidedly quieter. They need better trashcans in the rooms. Seriously, the one they had in the main room is no bigger than a stand up desk file box. The hotel employee that I was disappointed in was Gwen at the front desk. Not friendly, not attentive, not in a hurry. After the first visit my husband had left something, and I thought I ha. Until we made reservations for the second visit, my husband did not realize that that's where he left his cane. He gave them a call, they went right to it, and it was waiting at the desk with his name on when we checked in. What I thought I lost was a necklace we had brought to town to take to the jeweler, but a family emergency prevented that (we lived in the area until last year so it was a trip ”home”). I asked Gwen to check on it. SEVERAL times I had to explain exactly what it was - a broken gold necklace with 4 small beads - how exact is that?) She shuffled around and acted like I was crazy to even ask about it. I explained the situation several more times - she wanted the reservation number I had been under because supposedly that was the only way anyone could look for it. I didn't have the number, but had the dates. She was surly about it. FINALLY she said she'd call upstairs to the lost and found and I could have a seat. It took about an hour for anyone from ”there” to come down, and I finally had to crowd the desk for her to call them. Hearing the way she was referencing my claim was like she was just humoring me, and I might be scamming her. How many people come looking for a broken piece of jewelry, and how hard is it to see if they have it? That could have been a misunderstanding of her motives by me, but based on how she was at check-in both visits and how I saw her similarly relate to other customers, I felt she was not into her job. I won't let that keep me from staying there again, though. The great experience I had with the event staff bought them some loyalty from me. I will say kudos for having gluten free cookies - wish they could be warm, but know that's impossible.
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