查爾斯頓機場雅樂軒飯店及會議中心(Aloft Charleston Airport & Convention Center)

The location was good, but it wasn't good room for a couple, the bathroom was open and there was no privacy, and I found a huge bug in my sleep and I had to catch it. It's a place where the airplane noise is very bad.

It could you some improvement from a customer service standpoint. The location is incredible. They just need the right mix of people to keep it afloat.

房間沒有重新裝滿肥皂，其中一個房間缺少洗髮水分配器（從淋浴牆上摔下來），兩個房間都沒有垃圾桶。房間聞起來有黴味，空調裝置的聲音比降落在街對面的飛機還要響亮。我去過幾家雅樂軒酒店，這家是最差的。

Staff was very rude, specifically Kendra. Peoperty is being renovated and so there are exposed wires, the part of the room doors where you tap your key card were missing covers on every door. Much less of a comfortable experience than expected.

I was promised there would be a free shuttle to hotel when I reserved a room explaining I would be arriving at midnight. When I called from the airport at 11:30pm I was told by hotel the shuttle had quit running for the night.

My stay was great. Downfall of all amenities currently closed due to hotel renovations. The hotel is very near to the Airport which is great but located on the path of the runway therefore you will not get the best of sleep with the engine noise.

This property appears to be upgraded but with minimal modifications. The ceilings are cracking and falling, the shower door is a mirror, but is coming off the hinges(not safe), the light to the bathroom is turned on by the same light for the room(you can’t use one without the other), the shower has a glass window in it that faces the room( completely see through). We checked in on Saturday afternoon with a booking through Monday morning, not once did the staff advise that the water will be turned off from 11pm-7am until the day of and just by a paper under the door with a disconnected number to contact the assistant manager(Unacceptable) I did not pay for a room to have running water, especially when this was a planned repair that should’ve taken place the week prior and was changed. Management had plenty of time to prepare and advise consumers upon arrival, instead just took our money with no remorse. To top it off I have two pending charges for $100 for which I have no clue why and when I called to acquire information I was provided a number to Canada to have it fixed. For the record, that number doesn’t even work. This is the most ridiculousness I’ve ever experienced in a hotel. We will not be staying again.

They are under construction however I will have to say you wouldn't know it. I absolutely love this hotel.

The staff members are incredibly friendly and accommodating. 10/10 on that. The property itself is just okay. Upon arrival, there was a homeless man and woman with a shopping cart out front trying to argue with a gentleman that was probably telling them to get off the property and they were around there later as well but in the back of the hotel. The hotel room needs updating, which they were also renovating the 2nd floor so hopefully they’re going to update the rest.