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5星級

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Square Timber Brewery

凱隆飯店和會議中心
3.8/5102 評價

凱隆飯店和會議中心

彭布羅克
DON’T EVER STAY AT THIS HOTEL. THEIR CUSTOMER SERVICE IS TERRIBLE AND BLAME CUSTOMERS FOR THEIR MISTAKES!! My home town is Pembroke and I had to come home to attend a funeral. When I booked a few days in advance I asked for an early check in time at 12 pm which they said they would accommodate. I checked in on Friday afternoon at 11:30 because I was there and they said my room was ready. I took a shower because I had to get ready for the funeral, and realized that the water was freezing cold. I called the front desk to tell them the issue and they said it was because I checked in early, I said oh sorry (thinking that’s weird). The lady then told me not to worry because it would be on soon. I went to the funeral then came back to change to go out for dinner with some friends and didn’t get back till the evening. Found out the water was still cold when I went to wash my face to go to bed. I called back down to the front desk and a after a bit of a run around (the guy didn’t really seem to know what was going on) he switched my room a little later. Why would they tell me the water was cold because of my early check in? Why Wouldn’t they tell me when I came that afternoon that the water still wasn’t fixed and I would need to switch rooms instead of the evening right before I was going to bed? Again just my idea of customer service. When I checked out the next day I asked if they were going to to accommodate their guests for having cold water and trying to tell me it was because I checked in early when it clearly wasn’t the issue. They said they didn’t know what they were going to do and that I had to speak to their manager. When I left the hotel I realized that they had double charged my card, so I for sure needed to speak to someone about getting my money back). After calling the hotel back to tell them the issue they told me they didn’t know what to do so they would pass it on to the next person. That person didn’t call me back so I called them and said I would have to speak to their manager Lori who wouldn’t be in till Monday. I didn’t receive a call from the her on Monday so I called and was told that She had already left for the day. I told them I would like a call as soon as possible because I would like to make sure I get the double charge back. I still didn’t receive a call from her all week until I called her back on Thursday!! The manager Lori explained to me that Expedia charged my card and they did as well because I gave them my credit card, which would have been fine but they didn’t explain that to me. It was clear that Lori obviously doesn’t train her staff properly because no one ever seems to know what’s going on. It starts to get a little frustrating after awhile so as a customer I’m going to be upset! I preceded to tell the manager Lori about the cold water and how the staff told me it was because I had checked in early. She told me that check in time was 3 pm. I said ok but your hotel told me I could have have an earl

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常見問題

  • 有哪些熱門飯店?

    有多間熱門飯店。不論您是商務出差或悠閒度假, 金湖沙灘度假村是首選飯店。

  • 的飯店平均住宿價格為何?

    在的飯店,平日均價大致落在TWD 5,865, 週末 (週五到六) 均價大致落在TWD 5,184。

  • 有哪些飯店提供優質的美味早餐?

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  • 在有哪些飯店提供免費 Wi-Fi?

    不論是商務出差或悠閒度假,網路連線都是旅途中的必備條件。金湖沙灘度假村是提供免費 Wi-Fi 的熱門飯店。

  • 有哪些飯店提供高評價的 Spa?

    跑行程跑累了嗎?金湖沙灘度假村提供高評價的 Spa 服務。

  • 有哪些飯店優惠活動?

    Trip.com 全年為用戶提供多樣的優惠及折扣。您可以到 優惠活動頁面查看 Trip.com 提供的絕佳優惠。

當地旅遊資訊

最高價格TWD 10,830
最低價格TWD 3,905
評論則數63
飯店數量8
平均價格 (平日)TWD 5,865
平均價格 (週末)TWD 5,184