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諾福克海灣喜來登飯店
3.8/5102 評價

諾福克海灣喜來登飯店

諾福克|距離Moses Myers House0.75km
We checked in on May 13, 2023. Not happy at all from the start.................... First off lets start with the front desk.... 1. The front desk associate was highly rude to my family and I, upon getting to the front desk he gave us a head nod for us to proceed to the desk ( not professional at all) We did not get a hey how are you, welcome to the Sheraton none of that!!! The response that we got from the associate was” this is how I talk to everyone” If this is the case then the front desk is not where he should be working at all. However, there was a young man Tyquorie I think that is his name that works at the front desk he was very sweet when I went back to the front desk to ask for assistance. 2. We get upstairs to our room and I instantly pull back the sheets and there is hair in the beds and the mattress pads are dirty. To put the icing on the cake the corner of the mattress was disgusting... I did not want my children nor myself and girlfriend laying in that, but all the surrounding hotels were sold out and we were there celebrating my moms birthday. When I approached the housekeepers he got upset with me because I asked for clean bed linens and her response to me was ”I just cleaned the room and she was not gonna change the sheets” this made me even more upset than I already was. The housekeeping supervisor (Kenneth) he was awesome, I showed him what I was talking about and he attempted to get me straight. 3. The room had a 32 inch television that sat in the corner of the dresser 4. When we got into the room we only had 1 wash clothe ( it was 4 of us in that room) I went down too the front desk and asked for 3 towels and 4 wash clothes (at 6 pm) and we never received them. I then called at 7:30 and asked again and did not receive them, the third time I called I was told that they could not give me what i was asking for. Then at 9:30 someone knocked on our door with linens. I work at a hotel and no one should be treated like this at all!! It was really sad honestly. I most likely will be contacting corporate office about this because I know all hotels have a standard and I am pretty sure that this is not acceptable at all. I expected so much more from the Sheraton on the water in Norfolk VA!!!! The sad thing about it is that I was hoping to have a great experience. We did not at all!! Not even worth $243.00 per night

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諾福克弗吉尼亞海灘萬豪SpringHill飯店
3.9/5101 評價
The room was large so we were able to spread out however, there were only 3 small drawers to put our stuff in. They could put a taller/wider dresser with more drawers in for more storage options. There was a shelf over the sink in the bathroom so we had extra storage in there which was great. There was only one hook for all of our towels, not convenient when trying to dry multiple towels. Water pressure was great. Some of the staff was really nice, some seemed like we were bothering them. Breakfast staff was amazing and helpful. Breakfast was ok at best. We had to use the business center and there was a roach on the wall. I told the front desk and they didn't seem concerned about it.
諾福克中心Residence Inn 飯店
4.1/599 評價
the Pros -- Great Location, Awesome staff !!! , spacious rooms, great views from floor 6 and 8 , nice pool and hot tub, good exercise room, comfortable bed, good breakfast , the Cons -- slightly pricey/expensive, washer/dryers only took quarters, a few repairs are needed (minor dents, scratches, broken items --- but all were acceptable and did not interfere with our stay ) , had to pay to park (approx $19 per day) We Greatly enjoyed our stay here . I DO Highly recommend this place. Very satisfied with our stay/experience
Candlewood Suites 諾福克國際機場
3.8/590 評價
我們選擇這家酒店是因爲我們帶着寵物旅行,而且它對位置有最好的評價。這還可以,但不達蠟燭木的通常標準。房間基本乾淨,除了碗櫃很久沒有被灰塵沾污。浴室水槽排水不好,儘管有人要求,但沒有人來修理。狗公園很髒,我擔心我的狗會用它。這周,客人們似乎有些粗魯,我碰到了一個沒戴面具的人,他的臉狀況顯然剛剛打架。週末,更多的家庭到達,粗野的家人離開了。專業人士是位置和工作人員。每個人都很友好,一直戴着面具。桌上放了一碗消毒劑,可以把鑰匙放進去。我們當時在一樓,離出口很近,這讓我們無法干擾其他客人。儘管有負面消息,但離我兒子的房子很近,如果我們和狗一起旅行,我們會再試一次。
智選假日套房飯店諾福克國際機場
4.2/597 評價
酒店工作人員很友好和樂於助人,因爲我不得不對我們需要房間的時間進行三次不同的更改。早餐是標準的,除了沒有肉桂卷的明顯例外。浴簾桿需要一些維護,因爲桿的中心從邊緣垂下一英寸左右。這導致浴簾向浴缸中心滑動,導致浴簾的每個端從牆壁上拉開,讓水在淋浴間外面噴灑,並散佈在地板上。廁所也從側面搖晃。
賴特湖諾福克機場品質套房飯店
2.4/596 評價
我很高興他們再次做豐盛的早餐!我在該地區時總是住在這家酒店。我也推薦我的朋友和家人到這個位置。它位於奧特萊斯旁邊的一個很棒的地方。
希爾頓歡朋套房飯店-諾福克機場
4.2/5101 評價
Had a bad experience with this property last week. Monday evening I had a flight cancelled but was able to rebook out of Norfolk for early the next morning. I quickly made a hotel reservation and hit the road. A bit over an hour into the trip I hit standstill traffic and since I was within 30 minutes of the property I went ahead and did the mobile checkin so I could just use the digital key when I got there. My mistake! Shortly after that, I got notice that my rebooked flight was cancelled. I quickly called the property to ask if they could grant mercy and not charge me for the room night since I was now turning around and heading home. The desk agent I spoke with was sympathetic but said since I had done the check in, there was nothing she could do. She suggested I call and speak with the manager the next morning when she arrived at 9:00 am. I asked her if she could leave a message about the situation and she said she would include it in her email to the manager that night. Tuesday morning shortly after 9:00 am I called to speak with the manager and got her voice mail. Left a detailed message. No return call. Wednesday morning I called and again had to leave a message. No return call. Friday morning I called again and got the lady I had talked to Monday night. I asked for the manager and she said ”let me go talk to her.” Then came back and asked what it was in reference to. I briefly went over the scenario and told her I believed we had talked Monday night. She again said she would go tell the manager. Next think I know, the phone rings and I get the voice mail of another person I haven't heard of before, not the manager. I left a third voice mail. At this point, I know I'm never getting a refund. But my problem now is the lack of professionalism. If you are the manager of a property, you have to deal with things. The fact that there was no courtesy to just give me a call back or even speak to me when she was obviously there is unacceptable.

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