I have been a Hilton honors customer for years. I had booked a mid week stay and the website glitched to the wrong day. I requested the date be corrected once I found out about it. The hotel manager said it was a “no Show and the charge is valid and will remain.” This was the most petty, unreasonable answer. I would stay away from this and ALL Hampton Inns. They are run by near illiterates with no sense of allegiance. I will never stay with any of the Hilton brands again. They treat customers like garbage.
My family and I needed a short stay in Norfolk and I found this place. When we arrived, we were greeted nicely. I needed adjoining rooms, but the hotel was booked. The lady at the front desk accommodated me very nicely and I was happy. The breakfast was good and plentiful. There was access to water, tea and coffee at all times. And we were very close to the outlets. I recommend this place.
訪訪客The room was large so we were able to spread out however, there were only 3 small drawers to put our stuff in. They could put a taller/wider dresser with more drawers in for more storage options. There was a shelf over the sink in the bathroom so we had extra storage in there which was great. There was only one hook for all of our towels, not convenient when trying to dry multiple towels. Water pressure was great. Some of the staff was really nice, some seemed like we were bothering them. Breakfast staff was amazing and helpful. Breakfast was ok at best. We had to use the business center and there was a roach on the wall. I told the front desk and they didn't seem concerned about it.
CCarly DJermaine was awesome! He went above and beyond to help tell us about the area and gave us great recommendations for food. He has a genuine passion for life and helping his guests. If you stay at the hotel ask for him to help you. His coworkers were very friendly too! Thanks again for your hospitality. The DeLucia family.