諾福克海灣喜來登飯店(Sheraton Norfolk Waterside Hotel)

Location is awesome, the waterfront view is beautiful! Lots of food options available within walking distance. Only downside was that the housekeepers busted in my room at 10am without knocking or saying who they were an hour before checkout. Very jarring, I understand misunderstandings happen, but that was very unprofessional way to go about it.

雖然位置很好，但這家酒店已成為 Covid 標準的受害者。基本上，他們幾乎不提供服務，不打掃衞生，不提供客房服務，甚至無法以 20-30% 的房價加價為房間提供充足的咖啡。此外，您必須付款 13 美元/天的現場停車費，他們將班車停在其中，因此停車場停車位更少。一開始我覺得在大堂找水和茶很好，但很快發現茶沒有換過，而且又老又酸。此外，餐廳提供的早餐非常昂貴。

I liked how it was convienent to Wa⁸ terside District and the ferry to Portsmouth.I also enjoyed the pool. My only complaint was the service in the resturant and bar was very slow.The servers seemed a little overwhelmed.The breakfast buffet was cold especially the eggs and they did not have any regular milk for cereal only chocolate and soy. Other than that our stay was great.

The key card system was down the entirety of our stay, we had to be escorted to our rooms anytime we left and came back. We had 4 rooms booked for work travel. We complained to the front desk that there should be some resolution, room comps, free parking something. We were given a $10.00 voucher for the restaurant. Charged full price for our rooms and parking. A real disappointment that there was not more of an effort on the hotel to make it right. Needless to say we will not be booking a stay at the Sheraton again.

They overcharged my Visa card. I have reached out to them several times and received no response. Valet was $30-33 a night ( I can’t remember the exact amount ) but I was charged the price for a room instead of the valet prices. Will never go back to this hotel. This don’t include getting a room that took the refrigerator hours to start working and having a tv that didn’t work. We had to take 3 days of luggage and move to another room. Well they did give us free breakfast passes that we did not used because majority of the things they had was pork besides the cereal and fruits and we do not eat pork.

The hotel is beautiful and clean. The staff was very friendly and helpful especially Donovan.The problems I had were the parking $20 per day in a garage you have to walk to or valet parking for $25 per day. Breakfast buffet was $18.95 per person for mediocre food. With almost paying $200 per room you would think there would be something included besides wifi that we didn't use.

The location of the property was great. Personal very friendly and professional. Keep the good work

Was very disappointed with the hotel. It looked so nice in the pictures but it wasnt that nice in reality. The room didn't have the large bathtub like pictured on the website and the staff said they dont have those in their hotel.

Staff were amazing! We will definitely return. Food is excellent. The facility needs updating and the mattress needs to be upgraded. But the staff made our stay memorable. We travel quite a bit and stayed in hotels in the US and abroad. I can easily say that the staff in this hotel is the best this far. Special thanks to Mimi for being so gracious and made our breakfast experience wonderful!