靠近諾福克Fort Norfolk的飯店

總體愉快的經歷。酒店工作人員和其他酒店客人都很好,熱情好客。我們在那裏參加了婦女務虛會(錫安教堂)。第一天晚上我不得不換房間,因爲我的房間就在外面的露台上面,直到凌晨2點才關門,所以我在第一晚沒有睡多少覺。後來他們沒有問題地改變了我的房間,所以我沒有再經歷那次經歷。特倫斯是一顆寶石,他是我們會議室的工作人員隊長,他確保我們都得到了照顧,所有的飲食選擇都很滿意。他的客戶服務是一流的。另外兩位女士爲了照顧我們而走得更遠,我沒能得到他們的名字。一位女士在她耳頸部附近有一個紋身,她是如此的可愛和善良。我以後肯定會再住在這裏,因爲它靠近商店,商場,餐館,海濱等

剛從7晚住宿回來出差,房間設備齊全,牀和牀上用品很舒服,過去一年來住過幾次這家酒店,牀總是很棒。前台工作人員很友好,樂於助人。還有一個不錯的健身房。我要感謝微風每天早上在早餐時提供周到高效的客戶服務。當我在最後一天把信用卡留在餐廳時,她跑了2個樓梯來抓我,所以我不會離開它。再次感謝!

位置不錯,位於中心位置。前台團隊愉快。一些家務事使得這個庭院無法評定五級:浴缸水龍頭不斷滴水,房間有明顯的異味,浴簾上還留有少量的黑色黴菌。

在發現我們的比賽時間表後,我不允許將預訂從2晚改爲1晚。我們星期五早上開車,打算入住,然後我們有一個房間,星期四和星期五晚上,只是被告知房間被釋放爲一個沒有顯示(我通過希爾頓應用程序發送了一個信息,我們將提前入住星期五上午)。所以,然後我不得不等待週五晚上的週五晚上入住,直到下午1:00之後,但我仍然被收取週四晚上的房間的費用 - 我很好,bc我們想早點入住 - 但事實並非如此。酒店對這種情況毫無幫助,整個過程都表現得很愚蠢。我不會保留我的漢普頓獎勵,以換取未來的住宿。對於首選的客戶獎勵計劃 - 對結果不滿意。

The hotel is lovely. Nice location and wonderful amenities. I think it’s a bit overpriced but it was a comfortable stay. The problem comes after the stay. The manager Andrew was very rude on the phone about deposit holds. i checked out on a Monday and the hold was still on my credit card on that friday. i called to inquire about it and his answer to me was “ Call your credit card company “ i go on to express i’ve stayed here before and this had never happened.. he cuts me off and says “ Call your credit card company “ i asked to speak to someone else because i could see he wasn’t very customer friendly. The other rep was kind and gave me the help i needed. i still was in shock that Andrew the manager was so rude.

房間很好,但淋浴裏有沐浴露,空的應該檢查每一個營業額。總的來說酒店很棒。

總經理(薩凡納)和前廳主管(沙龍)是我見過的萬豪酒店最貼心的兩個人,我一直是萬豪忠實的客戶15年了。我曾經住過很多房產,但這個房產將永遠脫穎而出。有些物業失去了“人性”的一面,把顧客當$$$,但是這個物業以同情和關懷對待人,我父親在入住這個物業時生病了,需要救護車。幾分鐘之內,他們聯繫了救護車,立即把他送到醫院,他們甚至試圖聯繫家人,告訴他們發生了什麼事。雖然那天晚上他們被賣光了,他們能夠在姐妹財產爲他爭取另一個房間,這樣一旦他被釋放,他就不會沒有房間了。他們能夠從房間裏收集他所有的物品,把它們放在安全的地方,對來的家庭非常友好幫助。酒店本身非常安靜和乾淨。他們甚至在辦公桌上爲客人提供新鮮的烤餅乾!如此棒的觸摸!!絕對會回報不僅酒店住宿,而且熱情的工作人員!考慮這是一塊在旅行中放鬆!

The staff was nice but hotel was not in good shape. We were coming to this city to see our daughter’s school function. Then the tropical storm hit, and the event was cancelled. I tried to cancel 48 hours in advance but they did not allow. I even asked if we could just get a rain check and use it when the event was ti be rescheduled 4 weeks later. They said no. Like I said though, the staff was very nice.

從哪裏開始...我們提前幾天直接和希爾頓電話訂了2個大人2個孩子的房間。當我們乘坐16個小時的車到達現場時,我們被告知“我們不確定這是怎麼回事,但我們沒有你的房間”。什麼?我們的確認電子郵件說我們爲當晚預訂了2個女王的房間。桌子上的女人沒有可行性選擇,除非我們4人睡在一張特大牀。忠誠的希爾頓獎勵客戶,而不是試圖幫助我們,找到解決方案甚至附近的希爾頓酒店住宿,她告訴我們去外面打電話給其他酒店或在隔壁散步。沒有其他選擇,這就是我們所做的,並在附近找到了舒適酒店,工作人員樂於助人,價格更便宜。和免費早餐。我非常失望,不僅因爲我們的預訂不被尊重,而且前台的待遇差和缺乏幫助。我從來沒有在任何其他希爾頓酒店經歷過這一點。我永遠不會在校長身上再次入住這裏。爲了給傷口加鹽,我們聯繫了希爾頓,等待等待,最後與一名代表交談,並打開了一個病例#。我們應該在48小時內聯繫,但遺憾的是,8天后,我們不得不再次打電話,等待等待30多分鐘。在這一點上,我們被告知是我們的錯,因爲我們到達的時間晚了,我們的預訂被送去了。當我們預訂時,在確認電子郵件中,或者當我們在前台被拒絕時,這從未傳達過。加上,10年和數十次預訂,(包括薩凡納GA前7天)這從未出現。總之...我建議找一家不同的酒店。由於在這個例子中完全缺乏客戶服務,代表這個屬性和希爾頓一般,我將從現在開始留在elswhere。

In the area often for business, and I used to stay the the HGI on Greenbrier. It became rundown and I started staying here a few years ago. This hotel went downhill fast during Covid. My last stay in Nov 22 will be my last. Kept on coming hoping they would recover, but has not happened....at all. Just one step above pitiful. Hotel (not just the rooms which are never cleaned) seems to be rarely cleaned. Reminds me of a nice home that was turned into a rental property. No one takes care of it any longer. Overall it is just not a good place to stay, and it has fallen so far I think it will take a remodel to come back. At the very least they could upgrade to tv's larger than 42”. If you have a nice big screen to watch at night you are not paying attention to how bad the rest of it is. Kind of a shame because it is very convenient for me. I will say the staff has always been friendly. Sadly there are few nice Hilton branded hotels in this area despite the fact that it is heavily populated.