努薩太平洋濱河度假村(Noosa Pacific Resort)

In hospitality, excellent hosts provide unexpected "surprise and delight" features for their guests. Unfortunately, Noosa Pacific provides "surprise and disappoint" instead. Out the outset, let me confirm the actual apar**ent was excellent .. clean, well furnished and a good size. However, we were there for four nights, and were supplied one 30mm square tablet of soap and one tube of shampoo between two people. On the third day when we requested additional supplies the request was denied with the comment that additional provisions would only be issued for stays seven days and over. Most unsatisfactory, as was the supply of coffee, again exhausted by day two. We also did not appreciate being woken at 7.30am each morning by the groundsman using his blower vac. By contrast, we then went on to Hervey Bay staying at Villa Venetzia on The Esplanade for four nights. The apar**ent, although considerably cheaper, was larger and equally well equipped, but in contrast to Noosa Pacific, enough toiletries and beverages to last weeks. As is our May habit, we will return next year, and we know where we won't stay in Noosa and where we will stay in Hervey Bay.

Lovely rooms, quiet easy relaxing also safer with the gate closed at night 👍

I came to the conclusion that the resort is understaffed. The reason I say this is because it was hard to find staff anywhere. The apar**ent we stayed in was pleasant enough, however it was disappointing to find belongings from the previous guests in the drawers in our wardrobe and in the washing machine. We were supplied with a single toilet roll for our 5 day stay and not enough towels. The staff member I spoke to was so rude. I think she may have been management of some degree. She was very abrupt and rude and highly unprofessional in her manner (blonde younger lady with glasses). She needs to go back to customer service school.

Firstly, WOW. Noosa Pacific Resort has outdone themselves. We just (unfortunately) left the resort this morning, with a very heavy heart. After a lot of research for the perfect stay in Noosa, I couldn’t seem to get past the surreal photos and excellent reviews, and decided to take the chance. From the initial booking, to queries that I sent before the stay, to the remarkable effort to have our apar**ent ready ahead of check in - we were already feeling very spoilt having wonderful service before even stepping foot into the apar**ent. No amount of personal description could do the apar**ent and the views justice, you need to experience with yourself. We got goosebumps opening the front door. The huge glass doors that open up to the best outlook. The apar**ent was clean, modern, and so well equipped. The kitchen had everything you could need, and the furniture was so comfortable. The pool area was exceptional. That view, the comfy poolside furniture, and the maintenance of the gardens were stunning. The little beach at low tide was a bonus for the kids, and the sun lounger along the timber boardwalk was our favourite sundowner spot each evening. Location is spot on, a very short walk to Gympie Tce, for picnics with views, boat hire, cafes, restaurants, playgrounds, and a lovely walk to Hastings Street for the beach. We’re already checking the calendar to see when we can get back. Thanks NP, this is everything we needed after a really rough couple of years! Was worth the wait for a holiday.

Had a relaxing stay. Location is vet convenient and booking in was a breeze.

This resort had everything we wanted, fantastic facilities, beautiful location, close to some great restaurants and cafes in Noosaville. It is also it is right on the beautiful waterways!

What a terrible place. Been going there for 14 years. My dad was in intensive care 3 weeks prior to our trip. We tried cancelling the 2 week accommodation we had due to his illness and couldn’t travel but was told we can not refund your $5,600 as it is too late notice. Desk staff are the rudest person I have ever dealt with. We gave management a letter from the doctor at the hospital stating my dad was very ill which the reply was sorry hope he gets better. Don’t know how these people sleep at night knowing they have taken so much money off my elderly parents.

Great spot. Really enjoyed the stay. The only gripe was the old king bed in the master bedroom. It had 2 huge indentations on each side (leaving a big hump in the middle).

Customer service was not great. Did not give enough supplies and charged us for cleaning in spite of us cleaning up as specified . No inspection at the start and just charged our card for a broken blind that we did not break Location was very average and could not really get anywhere without a car