My family and travelled to Niigata at the end of April 2023 and had the pleasure of staying at Hotel Okura Niigata. Prior to the trip, I had reached out to them via email to inquire about coordinating a van + driver for us (6 of us) so that we could go visit some sake breweries and to make dinner reservations for us at a nearby restaurant. The concierge team was amazing and booked a large van (jumbo taxi) and driver for the day. they also ensured that the van could accommodate a folding wheelchair for one group member that needed it. The van and driver arrived on time and was quite reasonably priced. Great experience that was made possible by the hotel team! Upon return to the hotel, we realized we had left some items on the van - the hotel called the taxi company and coordinated the return of our items. Beyond these experiences, the hotel itself is a bit older but rooms are comfortable and fairly spacious for a hotel room in Japan. Location is great and the breakfast buffet was one of the better ones we had on this trip. If I should ever travel back to Niigata, I will most definitely be staying here. The hotel and team won my business by going above and beyond...even for Japan standards of customer service! Domo arigatogozaima****a!!!
ART 新瀉站前飯店與JR新瀉車站相連接,從飯店出發的旅客們可輕鬆前往市區內各大旅遊、購物、餐飲地點。飯店距離信濃川渡船碼頭、城山神社和朱鷺Messe會議中心均有10分鐘車程,距離新瀉機場有30分鐘巴士車程,距離關越高速公路的新瀉龜田入口(IC)有10分鐘車程。新潟站前藝術飯店提供一流的設施和優質的服務,提供帶平板電視和免費有線網絡連接的現代化空調客房、按摩服務、腳踏車出租服、Iroha自助餐廳以及6個會議室。飯店提供簡約而現代化的客房,房內設有書桌,以及帶有浴缸的浴室。所有的客房都以舒適度為首要標準,一切設施都以此為目標。入住新潟站前藝術飯店是來新瀉市旅遊的明智選擇,飯店氣氛閒適,遠離喧囂,非常適合放鬆身心。