赫蘭飯店和Spa

Nicht das Geld wert: lieber nicht buchen! Für einen besonderen Anlass hatten wir eins der besseren Zimmer für zwei Nächte (850 Euro) gebucht. Den Meerblick gab’s wie gebucht. Der horrende Preis für dieses Zimmer und dieses Hotel lohnt sich hier aber nicht: denn die Fenster sind nicht nur schmutzig. Sie lassen sich auch nur einen Spalt breit öffnen. Auch der Rest des Zimmers war leider enttäuschend: Wasserflecken an der Decke. Abgenutzter Teppichboden. Und wenn sich klein und noch dazu lieblos eingerichtet, in abgewohntem und renovierungsbedürftigem Zustand. Als wir nach einem anderen Zimmer gefragt haben oder nach einer kleinen Kompensation für das enttäuschende Zimmer: nein. Wir hätten dieses Zimmer gebucht. Da können sie nichts machen. Bei der sogenannten „Zimmerreinigung“ wurde nur das Bett glatt gezogen und die Handtücher ausgetauscht – keine Toilette gereinigt. Bademäntel gab es. Keine Slipper – stattdessen abgetragene Flipflops. Die dunklen Gänge zu den Zimmern sind muffig. Es riecht ein bisschen nach Pippi. Pool und Spa sind total überfüllt, weil auch Tagesgäste aufgenommen werden. Warteschlangen auch beim Frühstück: weil es zu wenig Plätze gibt, schon um 8:30 Uhr anstehen, um einen Platz zu bekommen. 30 Minuten warten, um das bestellte (aber immerhin leckere) Frühstück zu bekommen. Das wirklich einzig Gute: Frühstück (30£) und Afternoon Tea (45£) waren wirklich hochwertig und empfehlenswert.

We had a lovely dinner and cocktails in the restaurant. The potato risotto was absolutely incredible, one of the best things I’ve ever eaten. The hotel is beautifully furnished and adds a sense of luxury to the surroundings. The staff are really friendly and made our visit special. We would absolutely recommend dinner here- it’s a lovely experience and actually very reasonably priced. My risotto was £24, and beautiful, whereas a revolting steak we had at another place was £20, and burgers were £17. The little bit extra you pay is absolutely worth it as part of a wider experience!

Das Hotel, insbesondere die Lage ist ein Traum. Ein Zimmer mit Meeresblick ist ein Muss! Unser Zimmer war frisch renoviert, sauber und der Blick atemberaubend. Das Spa ist ebenfalls toll. Und eine Massage sehr empfehlenswert. Das Frühstück kann sich sehen lassen. Buffet, sowie a la Carte lassen keine Wünsche offen. Das Personal ist zuvorkommend, aber wenig geschult für ein 5 Sterne Hotel. Was aber wenig tragisch ist. Wie überall sind Hunde sehr willkommen. Ohne Hund ist man hier schon fast eine Ausnahme. Als nicht Hunde-Besitzer stört es aber nicht.

Super gelegen, tolles historisches Gebäude, nettes Personal, super Frühstück mit Blick auf die Wellen. Unser Zimmer war renoviert und schön groß, das Aqua Spa ist eine Augenweide, einzig die Toilette im Zimmer hatte ein paar Macken. Wircwerden wieder kommen!

My husband and I stayed for one night (Fri-Sat) for my birthday, and we couldn’t have asked for a better stay. Even on booking the staff were more than helpful when we had a query with our online booking, ringing back once we’d made the booking online to confirm which room we’d prefer - they really went above and beyond. Which meant when we arrived we were prepared for the view/location of our room, which was phenomenal dual aspect sea views and a fantastic view point for Fistral Beach, stunning! The room we stayed in was a little dated but we actually liked how this matches the era of the hotel. We had a four poster room and it was so spacious with a sofa to relax on as well as two armchairs in the window to make the most of the beach view. Everything was very clean and well kept. There was also a coffee machine, small fridge alongside the other usual hotel room equipment you’d expect. I’d also been kindly gifted a free cocktail and had been left some chocolates with a small birthday note, really lovely! The bed was SUPER comfy! Our only down point with our overnight stay was unfortunately the room next to ours obviously decided to carry on their social once the bar/restaurant had shut and there were two couple loudly having some kind of debate past midnight which work me up, my husband made a call to reception and we can’t fault how swiftly and professionally it was dealt with. The restaurant has recently been renovated and although we didn’t have dinner at the hotel we visited for some evening cocktails and sat at the bar, as it was opening night there was a real buzz and the staff were clearly very happy to be there and very helpful and friendly whilst being professional. Unfortunately my favourite cocktail is a Mojito which wasn’t on the menu but this was not a problem to the bar manager and he whipped my one up, and it was honestly the best one I’ve ever had; we’ve been to many establishments where staff have absolutely no idea how to make or serve cocktails but it was clear the staff here knew exactly what they were doing. The restaurant itself is beautiful and we thoroughly enjoyed breakfast the next day, and the views are obviously (for the hotels location) stunning! A great continental selection also. We used both the spa facilities within the hotel (in the basement area) which were deserted on the Saturday morning so we had this to ourselves, great facilities and lovely and clean. We also used the brand new Aqua Club facilities on the Friday evening and Saturday late morning/afternoon, unbelievable facilities, fantastic views and just extremely relaxing. Even though it was slightly busy on the Saturday it didn’t feel over crowded like some spas we’ve been too. The staff were always friendly and helpful and it was no problem walking between both facilities with your robes on. We would absolutely stay here again in fact I can’t wait to book again!

Excellent in EVERY way. Great staff, lovely Hotel, very comfortable room, super views and very good restaurants. Very comfortable beds, the rooms were well appointed and the Spas looked terrific although we did not use them.