舒眠套房飯店

Run down and extremely dirty... Should be your last resort if visiting Newport news

People at the front desk were horrible. Had to keep going to office about my key not working. People wasn’t at the front desk when needed. Worst stay ever

Room service was absolutely awful! Didn’t get any towels and they didn’t do our beds!. Water was cold the second day.

First room that I was given wasn’t clean, the second had a musty smell and the third room was PERFECT it was clean and bathroom was clean

Called and called to get reservation modified on wed for Friday check in. Wanted to check out a day early was told by management that they would honor it over the phone . Then told by you all that he denied. Was told that management was not on duty( smh management was there the entire time ). Keys never worked for rooms. Had to keep going to get new ones. Peer around the bottom of toilet. Sink broke and glued back together ( the entire front lip). Hair in tub ( very long)

Do not stay here! We had a terrible stay and indeed switched to a Best Western near by. Dirty, no service at all, cold laminate flooring. We had to ask for towels and for our floor to be cleaned after no service for four days. The receptionist had us follow him to hand us towels; the floor was never cleaned. The breakfast was non-existant: two cereal options or a waffle. It was impossible to sit at a table as the tables are all counter-height with table-height chairs. The worst part was that the receptionists were living in the room opposite and talked loudly on phones up and down the corridor each night between 11.26pm and 1.30am. When we asked them to stop, they tried to blame it on the stairwell next to us. But we had watched them walk up and down the corridor so we knew it was the two of them. Finally, after everything, they charged us an extra $5 per night for service. Service for what???!!! We had no service at all

I booked a 2 night stay. When we got there on the walk to the room I saw a tore up Mt. Dew can on the floor in front of the vending machine. It was there still when we checked out. When we first got there we weren't there long and left out. When we got back we tried to turn watch TV but it wasn't working. I picked up the phone up to call the front desk only for the phone not to work so I walked down to there and nobody was there but there was a sign on the counter with a phone number so I called it. I was standing there listening to the phone ring but nobody was answering. We ended up having to watch TV on our phones. The next day I was able to get someone to fix both the phone and the TV but when I asked what sort of compensation i would receive for the inconvenience I was told nothing. I do not recommend.

Poor service at the front desk, had to go to the front desk three times to get a new key key did not work, TV doesn’t work, new shower curtain in the shower, bathroom is dirty toilet is dirty

The rooms and the facility were clean enough and the hotel was quiet, however, we only saw one employee the entire weekend. I got the feeling they were severely understaffed. The only issue I had with the cleanliness of the property is that there was a chicken bone on the ground right in front of the door leading into the main lobby. It stayed there the entire weekend. Regarding our room, the security latch was broken and the smoke detector was hanging from wires in the ceiling. Although we notified the front desk employee, he said he would mention it to the manager. Also, all the appliances were unplugged. We didn’t realize this until we opened the mini fridge to put something in it. So we had to plug them all in - microwave, fridge, and lamp. The TV was plugged in and was already on when we came to our room. Breakfast, which was included, was just waffles, cold cereal, coffee, and juice. I say “just” because we have stayed at another Sleep Inn and the breakfast provided was more extensive. Again, there were no employees, except the front desk person. It is a small thing but the employees we did see were in street clothes, not the uniforms you expect from a chain hotel. We will probably stay at a Sleep Inn again, but probably not this one.