凡迪爾比特飯店 - 阿爾博格度假村精選

An amazing group of people made this stay very memorable. A beautiful, clean and delightful room. 100% will recommend and stay again. Highly recommend you take the time to explore all the areas of the hotel. One area is nicer than the other over and over.

August 2025 was my 2nd stay at The Vanderbilt (prior trip was 2023) despite the cost having increased dramatically from 2023, we stayed here b/c the prior experience was really enjoyable ... unfortunately this trip has been dreadful key thing to know is avoid the 2bed suite on the 1st floor at all costs Positives - hotel is centrally located - bar is amazing (specialty cocktails as good as I've seen) - staff is extremely friendly & helpful negatives - hotel is over-commercialized ... non-stop flow traffic of non-guests - price is egregious... truly spectacular for what you're getting *** specific to room 103 (2 bed suite) - room lacated next to public restroom, restaurant patio & parking garage lot outside your window, paper thin door/walls, price is doesn't make sense

This was a massively disappointing experience - especially given the price of this hotel. Overall, I found the room to be extremely disappointing for the amount we paid for it. Our room, including taxes and the many additional fees charged, was approximately $1,500 per night, and there was a three night minimum. This is NOT a cheap price for any hotel room, and I would expect a superb room, with plentiful amenities for this amount. Instead, I found the room to be dark, pokey, and quite frankly depressing, with a few simple amenities missing. Key issues for the room: 1/ Room size (though this can't be changed) is very small for the amount charged, and with a low (and dreary grey) ceiling to boot. We were on the 4th floor in what was obviously the old servant's quarters. I'm sure rooms on lower floors feel nicer. 2/Inadequate lighting. The only well-lit portion of the room was the bathroom. It was impossible to even see what was in my suitcase, even with all the lights on. Perhaps a floor lamp could be added to help dispel the dreariness. 3/ The middle window blind was faulty and only opened 1/3 of the way. 4/ Noisy! There is virtually no sound-proofing in this room. The room was close to the elevator, and this turned out to also be the service elevator. There was frequently noise from staff clearing plates (from the rooftop restaurant), and from room service staff coming and going. We could also clearly hear the music playing from the pool deck, though this always ended by about 10pm in the evenings. 5/ Basic amenities lacking. For example: I am accustomed to there being at least a small moisturizer in even a basic hotel room. The one pump bottle in the bathroom labelled "Lotion" actually had some watery soap in it. The water bottles that were in the room on the first day were never refilled, unless we happened to find a staffmember to ask about this. On the plus side: The hotel is very centrally located, and common areas (lounge, dining room etc.) are beautiful. The service from the concierge (which took place via email) was lovely. Overall, I wouldn't recommend staying here.

Stayed here for three nights for a couple get away. Very disappointed after our stay as we had high expectations and were excited to stay in Auberge property. Primarily disappointed in the room and staff service. Our room was advertised as a loft suite …we were on the 3rd floor and the room was more like an attic bedroom than a hotel room suite. It was overall outdated and extremely dark. One small window on lower floor and the top floor w the bedroom had no windows. It had two skylights that the screens did not function so it remained extremely dark. We could not get comfortable in the room due to the enclosed feeling and darkness. The bathroom faucet also malfunctioned and the water was not able to be turned off (not just a drip, a full flow of water at all times). More disappointing than the room was the staff service. We mentioned the skylight not working and faucet issue the day of check in. It took us complaining three times until someone actually checked it out. We were then told the issues could not be fixed and offered nothing else - no room adjustment anything. The water issue was extremely frustrating as there was truly a full stream of water coming out of the faucet at all times. This was noisy and made getting ready in the bathroom very difficult. (And not environmentally friendly to just ignore this issue). I am sure we are not the first guests to complain about this as nobody seemed too concerned and just brushed it off. A hotel of this level should not have these type of issues, especially unresolved over a three day stay. The hotel lobby and grounds were very nice and kept clean. Restaurant staff was very friendly. Rooftop bar was quite disappointing- view primarily of a parking lot. Good location. Overall I would NOT recommend this hotel to others & would not stay here again. We debated between staying at the Vanderbilt or 41 North - I would highly suggest 41 north for anyone looking for an actual luxury hotel w good service.

Far below standards for Auberge property. Not a five star hotel - hotel property and staff need work to raise standards of this property.