懷特島村普瑞米爾大飯店（新港）(Premier Inn Isle Of Wight (Newport))

We met some friends for a meal at Beefeater adjacent to the hotel and decided to stay the night. What a comfortable night it was. Beautiful river view room, spotlessly clean, so quiet with a dream bed. Charlotte the receptionist, really knows how to treat and welcome guests, she was amazing. We only live locally but the cost of cabs on the IOW are ridiculous so to stay here was perfect and a quick stagger from the Beafeater. Worth every penny

Spent 3 nights here whilst attending a family Funeral. Room Tidy bed very comfortable. 1 minor criticism TV Volume very low - especially if you are Hard of hearing. Chair not exactly the most comfortable. The ability to open the window is a definite plus in our book as we like the freash air.

The Premier Inn was clean and well laid out. The restaurant was very good with a great selection of fresh food. Most of the staff were very curious and helpful with cheery greetings. Now my “Beware “ title. When you book in make sure you record the fact that, if you’re using the car park, you record that you have registered your car, even filming it. We booked in, entered our vehicle registration and told by reception that all was okay. Next morning, parking ticket. Reception basically said it was their problem and for us to sort it ourselves but did advise us to contact the company who Premier use to appeal the ticket. It took a week to get the ticket cancelled. This situation could be made hassle free if reception staff could either double check that the procedure was correctly completed or a receipt given.

The whole trip started with Holly kindly amending and confirming our reservation over the phone. We were allocated a quiet, twin room overlooking the river (see photo) and it was perfect for our stay. Friendliness, cleanliness and value for money throughout. Top marks to the hotel staff The Beefeater Restaurant attached to the hotel, however, needs improving. Breakfast there was a bit of a bun fight, seemingly lacking sufficient staff and definitely needing more coffee machines, as evidenced by the queue that snaked behind the sole dispenser!

Premier Inn Newport is well placed and well staffed, particularly nice if you get a waterside view. But the big let-down was the Beefeater next door - under-staffed, poorly laid out and chaotic while we were there. The staff seemed more interested in packing in as many non-hotel diners as possible, pushing Premier Inn bookings to the edges and poorer areas. Breakfast was particularly chaotic, not improved by the creation of a complete blockage of people with diners at a table backed up against the main hot food service station - leaving others to fight their way through to continental options. Completely poor layout, not helped by the fact that it seemed the staff were racing, and failing, to keep up with demand Evening menu choice is very limited, unless you're into fat chips, chips and more chips, plus burgers. So bad it would stop us using Premier Inn again in this location.

Overall hotel location, cleanliness and staff good however there seems to be a major issue with the temperature of the room. It is advertised as no air con and we did go on the hottest weekend of the year, we were warned on arrival of the rooms being hot and a fan was supplied but nothing could prepare us of the unbearable heat of the room! We bought an additional fan and an extension lead so fans could be positioned by the beds and still it was unbearable and we couldn’t sleep, even when the temperature was cool outside it didn’t affect the room temperature. We only stayed 2 nights, if our break had of been for longer we would have come home early due to the temperature of the room, looking at past reviews this seems to be an issue all year around not just when hot. I am going to email head office as I feel that anyone with breathing conditions affected by heat would be affected by the room temperature

In my honest opinion, this is the best Premier Inn I have ever stayed at. My wife and I have stayed at most across the country and this 2 night 3 day experience on the IOW was the best. Firstly I fully understand that if temps outside were really hot then heat would be an issue as no air con however it was just right when we visited. I requested a certain type of room by email and although was told it could not be guaranteed, Dan managed to give us the exact room we wanted, Many Thanks Dan The position of this Premier Inn is central to enable equal sightseeing distance and being on The River Medina and on the edge of a large green park was fabulous. I will mention the attached Beef eater separately however this also was very good. Many Thanks Team Simon and Dawn

Hotel clean and staff did their best but unbearably hot in room. No air con, was up to 90 degrees one night. No matter how comfy the bed you won't sleep! Looks as though it's never had air con which is unfair on the staff as it's them taking the flack. For this reason wouldn't stay there again. Food at beefeater was good though.

The veentialtion system has been broken for more than 12 months. In the heat the rooms are almost unbearable to sleep in. The beefeater attached to it do not do walkins, even if it is empty. The price for the rooms are extortionate for the comfort they offer, due to the temperature of the rooms and lack of cooling/ventilation.