白鹿 - 紐馬基特馬斯頓旅館(White Hart, Newmarket by Marston's Inns)

Our room was on the 2nd floor told we were last to arrive this was only at 5pm! It was a long walk with a lot of stairs. A man did carry our suitcase up & down in the morning. The room was extremely hot, not air conditioned as quoted on the website. Unable to open the windows as there was a large desk in front of it! There was a strong smell of cigarette smoke coming from other rooms. No non smoking sign in our room 16. Room needs a total update/refurbishment. The furniture didn’t match & was so old fashioned well used! The shower cubicle had mould & was tiny with no soap dish etc. we were pressured three times to pay for dinner within an hour of arrival so decided to eat elsewhere. Also told they didn’t have a member of staff for breakfast as we would be the only one’s eating there. He didn’t want to bring the chef in for 2 people & wanted us to decide on arrival. He was friendly but demanding too!

Vriendelijk personeel, typisch Engelse pup/restaurant Hoge trap, min puntje bad onveilig, nergens bevestigingen om je aan vast te houden. Zal niet voor jongere gelden.

Marstons need to take a good look at this extremely tired hotel. The paintwork is old and it definitely needs complete redecoration. The reception area was awful. Our room, No. 15. was very small with mould all over the window frames. The bathroom was grotty. The whole room needs gutting. It's agreat shame that a hotel in High Street centre of this town has been totally neglected. We definitely wouldn't eat there as if the food was anything like the reception area, hallways and rooms, that was enough to put anyone off, One question that I would like an answer is do hotels allocate the worst rooms to people who use their Tesco Clubcard to pay for them.It certainly seemed like it with this hotel from what we could see of other rooms. WE WILL DEFINITELY NEVER STAY IN THIS OR ANY OTHER MARSTONS HOTEL EVER AGAIN. The next night we stayed in a Travelodge in Ely, which made the White Hart look even worse in comparism to it.

Very homely feel and beautiful building and facilities! Nothing is too much for the staff! I would definitely return!

Pleasant place to stay in Newmarket, rooms are decent and clean, credit to the housekeeping staff.

Had a reservation for a king size bed but was given a room tiny room with a small single bed. It was impossible to sleep as there was a continuous loud banging noise from some type of industrial unit outside the room. TV only picked up a couple of channels. Have stayed here before and had good experiences, but this was disappointing as the room was not what I had reserved.

The hotel is clean, the room was basic but a good size with a decent size bathroom, could do with abit of tlc, but the room was very comfortable, there is road noise but to be expected has its on a main Rd in the centre of a lovely town and there is music on at weekend, we was staying three nights ended up staying four, I did think breakfast should be included in the price, The meal we had in the bar was very good. The lady on reception was very pleasant and welcoming, in fact all staff was pleasant,. We had a good time, the races was great, we will come again

Didn’t like the stairs. Does their info say it’s unsuitable for disabled access to the rooms? Good breakfast. Pleasant & helpful staff. Would recommend & return.

Stayed in Newmarket for a wedding. The hotel staff were friendly and polite, the room was comfortable and the breakfast was awesome.