It's astonishing how much one's opinion can change because of an interaction with any one staff!!!
Last time I was totally happy with my stay, and reported the same.... However, this time I was totally overwhelmed by the lack of professionalism and enthusiasm from the front desk lady, who seemed to be interrogating us, rather than welcoming us with smiles!!! She was very rude, and answered my questions in a sarcastic way. It seemed as if she wasn't happy about our reservation being made through *******!!
With so many choices in the area, I will definitely NOT stay there again.
There's a reason why it's called Hospitality Services, Not Hostility Services!
Genuine warmth, smile, friendliness, positive attitude were definitely missing in this interaction!
翻譯