訪訪客We stayed for 5 nights with two kids aged 3 and 6. This hotel had everything we were looking for. The area is quiet and we didn't see any homeless people around. There are a few restaurants, mostly Asian about 5 mins drive away. We ordered Uber eats one night and delivery was very fast too. Housekeeping was perfect. We'd requested for it every day at the front desk and they did a great job. Parking is free and plentiful. The laundry room on level 2 had one washer and one dryer. Costs $2 to use each. Shout out to Elsa from the front desk who went out of her way to help us get quarters from the hotel beside cause we needed to use the washer urgently on our last night. Breakfast was basic, but had all the essentials - waffles, scrambled eggs, muffins, etc. We could not find anything wrong with this hotel. Would definitely recommend it to families with young children.
I taught a Hospitality/Tourism course and reached out to GM D’Vina, who was so kind to help my students. Fast forward to a fire in our house… D’Vina came to my rescue again, this time, providing my family a beautiful, large, PET FRIENDLY 2 bed/2 bath/living rm/kitchenette suite from 12/2021-12/2023. Carys, Brianna, Shella, Eleanor, Alina, Mario and staff, treated us like family, celebrating 2 years together! Karla served us HOT BREAKFASTS, while Patricia made sure we had a LIGHT DINNER/DRINKS M-W. Ileda and her amazing crew ensured our rooms were always serviced and clean. Jorge and Cesar were constantly cleaning the huge, complimentary LAUNDRY ROOM, GYM, common areas, nice TV/GAME room with high top tables, CONFERENCE room, and HEATED POOL/BBQ area. I would HIGHLY RECOMMEND this beautiful hotel for BUSINESS, PLEASURE & EXTENDED STAY! It is conveniently located right off 880 in the heart of the SILICON VALLEY, close to bridges connecting North and West as well as highways South and East. BONUS! We stayed during the pandemic and WFH was great with free, fast and reliable WI-FI!
EEmily and yuki去酒店的時候差不多快12點,12:45要開會,酒店有規定3點之後才能辦理入住,我進去前台詢問有沒有空房間可否提前入住,前台人員沒有去查詢,直接讓我坐大廳等一小時。坐了一會兒,前台似乎並沒有幫我查詢空房間,好像要等到一定時間才幫我辦理,我就查了附近的酒店同等價格和星級的酒店並打了電話可以立馬辦理,由於趕時間我不得不取消這家前去另一家,但前台好像不太想取消,說幫我查詢。之後安排了房間。其實問了清潔人員,是有足夠空房間的。我想說酒店有酒店規定,我一直都很遵守,但特殊情況,又加上當時並沒有其他顧客來辦理,為什麼不懂變通,空三個小時和提前住三個小時有什麼區別?有損失嗎?如果沒有空房間另當別論,可以到時間再辦理,但有空房間啊,這個酒店並不是什麼高檔酒店,隔壁同等酒店也是寫3點之後辦理入住,但有空房間12點之後都可以辦理,為什麼這家就這麼強勢,根本不會正眼看顧客,直接讓坐大廳等着。一家企業沒有變通,沒有改變在這種經濟狀況下能繼續走下去嗎?