Whale Retreat Destination坐落於合艾,配備露台,還為驅車前來的顧客提供免費私人停車位,距離哈泰中央節日百貨公司有不到6.4公里,距離金黃美人魚雕象有37公里。這家舒適型飯店配備戶外游泳池,提供帶免費WiFi和私人浴室的空調客房。住宿為顧客提供客房服務、24小時櫃檯和行李寄存服務。
房間均配有冰箱、迷你吧、咖啡機、淋浴設施、免費洗浴用品和衣櫃。所有客房都提供電熱水壺。部分客房還提供陽台,其他客房享有市景。這家飯店的所有房間配備平板電視和吹風機。
Whale Retreat Destination距離國王登基60週年紀念國際會議中心有8.1公里,距離Laem Son On Naga Head有38公里。住宿距離合艾機場有8公里,提供付費機場接駁服務。
「I checked out from the hotel some time after 8am, and upon inspection of the room, their housekeeper and front desk accused us of stealing their one of pool towels. On the first day of our stay, they had indeed provided 2 pool towels, which we had used and had been taken by their housekeeper during housekeeping. However, they only provided 1 pool towel yesterday, but we did not request any extra since only one of our members went swimming. In the end, they charged us 350 baht for stealing/losing their pool towel, even though they did not provide the complete set of 2 in the first place.
Before I checked out, I also witnessed the group in front of me who were also accused of stealing their towel, which they were charged 100 baht. The group insisted that they had even brought their own towels and never used the hotel’s, but were nevertheless forced to pay the compensation fee even because we had no proof that the housekeeping did not provide the complete set in the first place.
I strongly suspect that we were being scammed by the hotel staff on this, because this is a relatively decent and nicer hotel, and proper guests were staying here. There’s absolutely no reason for any of us to be stealing their towels. If I couldn’t even afford a towel, I would not be staying here at all. And if it had only been us falling victim to this, my suspicions would not have been this strong but it is too much of a coincidence for both groups to be accused of stealing their towels.
On an additional note, they were not even able to provide a complete set of towels for us 4pax when we called to request, because there weren’t enough to go around (according to them). They could’ve also easily use this against us and accuse us of stealing the bath towels too, and we would not have been able to prove ourselves either.
My only mistake was not requesting a receipt for the compensation fee that I had to pay, but I don’t think it would’ve made much of a difference. I have lodged an official complaint anyway via Trip to hopefully prevent future incidents.
Just want to put this out here to warn others who are considering staying here in the future. Avoid if you don’t want to ruin a nice hotel experience by leaving with a sour taste in your mouth. Truly a shame that the level of service and integrity of the staffs did not live up to the standards of the hotel.」