克羅斯比街飯店(Crosby Street Hotel)

This is a gem. The decor is unique -- boho meets pet lovers (I assume furry friends are welcome). Great service. Lovely turndown touches (candle, pillow spritz). A serious, serious minibar. A good in-house restaurant and a lovely drawing room with a nice selection of drinks -- hot and cold. I've stayed in a lot of hotels in New York, and this is one of the best boutiques. Rule Brittania!

Even though it rained non -stop we had the perfect cozy place to land. This is a special hotel, the design and location are unmatched. Had tea and cocktails in the lobby bar and felt pampered and happy. Something about being tucked away on a cobblestone street in the middle of a big city is just heaven. As are the beds and robes. Look forward to coming back soon.

First time stay at this wonderful hotel. It has a nice quiet location and within easy walking distance to all you could want. The rooms are very comfortable and the service is top notch. Make sure to stop in the bar as it is one of the most beautiful in the city. I think I found my new favorite in NYC.

I have stayed at Crosby a few times. First was during the pandemic and they were super grateful we chose Crosby as the place was empty. We were impressed and have chosen Crosby for all our visits since 2020 and recommended it to numerous friends. All visits were great. Our most recent visit was on Monday night last week in June 2023- it was great too! We checked out on Tuesday and then went to New England and were flying out of JFK on a Saturday evening so thought we would come into NYC early Saturday, leave our bags at the Crosby, and then do NYC touristy things before collecting our bags in the afternoon and heading out to JFK. Probably would have had lunch at Crosby. Crosby said no! They said they were full and their luggage store had no space for our 3 bags! I thought that maybe the email came from a junior person, but when I re-read the email I was amazed that it came from a Manager! He didn't even offer us an alternative. I found a great app called Bounce which allows you to find places to store luggage so all turned out fine. Was actually better since I found a place right next to Grand Central. I am always amazed at how short sighted a business can be. I have spent thousands of dollars with Crosby and they were not able to help in any way, nor offer an alternative. I will look for another place to stay going forward.

I have stayed at Crosby a few times. First was during the pandemic and they were super grateful we chose Crosby as the place was empty. We were impressed and have chosen Crosby for all our visits since 2020 and recommended it to numerous friends. All visits were great. Our most recent visit was on Monday night this week in June 2023- it was great too! We checked out on Tuesday and then went to New England and were flying out of JFK on a Saturday evening so thought we would come into NYC early Saturday, leave our bags at the Crosby, and then do NYC touristy things before collecting our bags in the afternoon and heading out to JFK. Probably would have had lunch at Crosby. Crosby Said no! Not a junior person at Crosby. THE Front Office Manager called Bobby G! Said they were too busy. Didn't even offer us an alternative. I found a great app called Bounce which allows you to find places to store luggage so all turned out fine. Was better since i found a place right next to grand central. I am always amazed at how short sighted a business can be. I have spent thousands of dollars with Crosby and they were not able to help in any way. Really Bobby G?! Well, you have just lost yourself a customer. Bobby, isn't a boutique hotel about going the extra mile? Here is what you could have said to avoid losing a customer who has spent a fair amount of cash with you: Dear x, It was wonderful having you to stay with us again this week. We love being your home away from home in NYC. We are full house this weekend and our luggage store is totally full. I am sure I can find somewhere in our hotel to store the bags but it won't offer the same security as our luggage room- I apologize. Alternatively, check out an app called Bounce- they are super great and might be more convenient that driving to us. Have a great trip through NYC and look forward to having you stay with us again soon.

We booked the Crosby Street Hotel for a trip originally planned for March 2020 which we finally took in March 2023 for my birthday. We spent a lot of time researching hotels and felt that The Crosby Street Hotel offered the comfort, location and style that we were looking for. We have been lucky enough to stay in some very good hotels all over the world. The pre-stay experience with The Crosby Street Hotel was very good with lots of interaction between ourselves and reception about our stay and also with the concierge team for suggestions of places to visit and restaurants to book and my husband briefed the hotel that it would be my birthday during our stay. On arrival we discovered a very stylish hotel, with beautiful details and a comfortable well-appointed room. A bottle of champagne had been left with a note wishing Mr Jones a happy birthday - we laughed it off but felt that this lack of attention to detail was a bit disappointing after lots of contact previously. Our stay was comfortable, we slept well and our breakfast and the evening meal we had at the hotel bar were quite good - although we did feel that the service was really not that special. In fact we generally felt that the service we experienced from most of the staff at the hotel was disappointing - we barely got a greeting from anyone and the overall impression, we felt, was one of indifference to us. We were not expecting this after the very helpful and friendly email contact before our stay. However the biggest surprise to us has been after our stay when we discovered (when the bill was emailed to us on our return home) that we had been charged for items in the mini bar not consumed by ourselves - a vodka and a coke. As these are not things we drink and we had not consumed anything from the mini bar during our stay at all, we knew immediately that this was a mistake and sent the hotel an email, expecting an apology and a refund for the amount inaccurately charged. Despite sending a follow up email, we are still waiting weeks after our return! Whilst a tiny amount of money compared to the amount spent at the hotel, this experience has left us very disappointed and very unlikely to book again.

Great hotel with amazing facilities and services. The location of hotel is very convenient. Amazing neighborhood. Food provided by the hotel was also very delicious. I really enjoyed my stay here. Highly recommended.

We researched luxury hotels extensively and decided the Crosby was the best choice for the part of New York we wanted to be in. We booked two rooms but due to a glitch there was a problem. I spoke with David Quiroga reservation manager who calmly and apologetically laid out the issue. He found a way out of the conundrum in a very professional and satisfactory way. At the best hotels they will do this: personalize your experience and find out of the box ways to keep clients with high expectations happy. At some other high end hotels in NYC you will get lip service without the underlying help or substantive commitment to client happiness.

Today, I visited the hotel for a crucial meeting with my client, intending to discuss design ideas for his new space, inspired by the hotel’s style. However, my experience was marred by unwelcoming interactions with the staff. When I attempted to charge my laptop at the restaurant, I was abruptly informed that it wasn’t allowed. Relocating to the library for a charge, I was promptly escorted out by the assistant beverage manager, Shelly, who insisted that only hotel guests were permitted there. This lack of flexibility and accommodation made me feel unwelcome. Despite understanding the necessity of rules, the abruptness of the staff’s response and their failure to offer alternatives left a negative impression. As someone who has frequented 5-star hotels globally, I am disappointed by the snobbish and dismissive treatment I received. It’s disheartening to see a hotel prioritize current guests over potential future ones, neglecting the fundamental principles of good customer service. Unfortunately, I cannot recommend this hotel based on my experience.