紐約史坦頓島希爾頓花園飯店(Hilton Garden Inn New York/Staten Island)

紐約，紐約……我知道一個事實，因為我是一個單身黑人母親，所以我被收取了不同的房間押金費率！紐約幾乎我去過的每一部分，我去過的所有地方都被用盡了，被動地歧視了！我耐心地聽著經理退回了幾種與我相同的房型的押金，但價格卻低於我的收費。當被問到時，他說他保留根據需要收費的權利，但事實並非如此。我與一群客人交談，詢問我們是何時、何地、如何預訂的，我們得出的結論是事實就是如此。不管怎樣，我禮貌地帶著女兒離開了。我們現在已經習慣了……不過仍然喜歡 Trip.com！

When I went to bed, I saw my bed was partially made so I took a picture. I was extremely disappointed! The next morning I informed the front desk of my dissatisfaction and showed her the picture of my bed. She was extremely apologetic and told me she would have someone correct the problem. After attending a funeral, I returned to see nothing was corrected. I am a Hilton Honors Member and expect better. Totally dissatisfied with my experience!

My stays here have always been pleasant. This time it was the same. The room was really clean although the condition of some of the things in the room could have been a little better i.e. a broken lamp, and a damaged door and wall, I really won’t complain as none of those things affected me. Staff was friendly and accommodating.

The staff were wonderful and the hotel itself was very nice and clean. The room itself was nice, clean and comfortable. The biggest complaint is the noise. I stayed for two nights and both nights were noisy despite my initial complaint. The walls are thin and you hear everything and it feels like everyone was drunk and obnoxious. Yelling and laughing in the hallway or in the room beside mine. Despite signing a document stating no noise, people do not really seem to follow it well. Outside of that, everything else was okay. The restaurant was decent but a bit high priced for average quality food in my opinion.

The dining, in particular, was excellent! The food was top-notch and the service, especially the bartender, was outstanding! I did not know about this hotel, but I was quite impressed and will be back. The only minor concern I had was that the room was a bit musty when I arrived, which was easily remedied, so I thought it might make sense for someone to check the rooms before people check in for their stay 😊

When I stayed at the Hilton Garden Inn I lost my phone and missed my flight from Newark. The front desk staff were amazing and helped me get a cab along with booking a flight. They were so calm, empathetic and helpful to my situation and helped me get home safely which I couldn't have done without them.