Verified traveler
2023 年 11 月 3 日
As a long time Omni customer, it’s sad to say that I highly recommend NOT staying at this hotel. It is old and outdated, extremely loud, dirty and infested with rodents. In addition, to what I can only refer to in this post as an ‘adult party’ in the room next door and the talented street performers on the hotel’s immediate premises playing violin with an extremely loudspeaker into the early morning hours of 1-2am each night right outside our upgraded room with a balcony, we also had the lovely experience of a Code Amber, as the staff referred to it, when they came to collect a mouse I had captured using the room’s trash can. The on-site manager only offered us an immediate downgrade the night of Code Amber, followed by an additional room move the next day to get back into a comparable room and an insulting $100 room credit. It was obvious he didn’t care, he told me how busy he was with the hotel wedding party that took precedence. Since we successfully caught the mouse and moving twice is a major pain the the rear, we elected for a single room move the following day, and in the new room it was highly visible the uncleanliness was standard with the shower curtain covered in multiple pink colored mold and stains. It’s a shame, as we have always loved the Omni properties in Charlotte, Hilton Head, Grove Park and Amelia Island. This property does not come close to comparing and it’s a shame the staff could not do any better to make things right for a former valuable customer.
翻譯