在曼德維爾的Roami

Worst experience ever. We booked this place for the pool. Pool was in disrepair but we were not notified until the day we checked in. Maggots outside our unit door.

We have stayed here twice and come to NOLA frequently. This was a hit last time we stayed hence we booked again this year expecting another positive stay. Unfortunately we have run into a few problems and management has been slow/reluctant (if at all) to rectify the problems: 1. First morning we woke up to no electricity, 90f outside. When we called to notify them electricity was out the woman said “oh maintenance doesn’t start their day until 9am (we called at 655am? I thought a hotel would have some emergency electrician/maintenance people on call for situations like this). Thankfully they did fix it quickly. 2. We chose this location for the pool amenity. The pool was broken/under maintenance when we arrived. We were notified of this the day we arrived. When you look at the picture of the pool- it clearly did not just “break” that day. No compensation for the lack of amenity was offered (that had been a part of our decision to stay here). 3. Second morning I walked outside our unit and found MAGGOTS all over the hallway outside the unit and all over the sidewalk directly outside of the entry way. We called management at 8:09am, they “put in a ticket” to have this cleaned and it’s now 11:53am. Just called management again and they said they were sending a follow up ticket to maintenance but “this should rectified today”. I’m shocked that maggots, out of all of my complaints, wasn’t prioritized but I guess that speaks volumes in regards to their management and hospitality. This one star for a review is generous.

**Review for Roami Mandeville** I have stayed at Roami Lola in New Orleans on multiple occasions and always had uneventful, pleasant experiences. However, my recent stay at Roami Mandeville in mid-December was nothing short of disappointing. Upon arrival, I was assigned Unit G. After some difficulty locating the unit, I finally found it, only to discover that it was still occupied and cluttered with the personal belongings of the previous guest. This was particularly distressing as I was traveling with several family members, including my toddler granddaughter. I immediately reached out to customer service and provided pictures of the occupied unit. To their credit, Roami attempted to resolve the issue by finding us another unit to accommodate our group. However, the experience only worsened. After trying to access two different units, the codes provided for the doors would not work. It took over an hour before we were finally given a code that granted us access to a unit. Unfortunately, the new unit was far from satisfactory. It was only partially stocked and did not include basic necessities like bath towels, which we had to purchase ourselves. The hot water in one of the bathrooms was dangerously scalding and could not be regulated. To make matters worse, the unit was in an old house that smelled strongly of mold and moisture, which made our stay uncomfortable and raised health concerns. Overall, this experience was incredibly disappointing, especially given my previously positive stays at Roami Lola. I expected better from a brand I trusted. I hope Roami takes these issues seriously and improves their operations at the Mandeville property. Until then, I cannot recommend this location to others and will hesitate to book with Roami in the future.