The property is beautiful and the rooms are comfortable and nice and the location is convenient. I booked this hotel for one night through *******. The person checking us in insisted that I was booked for two nights when my ******* reservation shows for certain I was only booked for one. I was told there was nothing they could do, and I had to take it up with *******. This made me feel rather stressed. After some back and forth, and because I had not paid yet, they agreed to make my reservation for one night, which is what I had requested in the first place. I was charged for one night, and upon check out I was told they would email me a receipt. I never received the receipt. I used their text/chat to request that they please send me a receipt. After several back and forths I was able to get a receipt for my one night stay. All's well that ends well, but for the same money and less hassle, you can stay at the Intercontinental down the street. Maybe they just have a problem booking with ******* and you can have a better experience if you book with them directly. Car valet and bellman and other staff were lovely.
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