尤蒂卡萬豪德爾塔飯店(Delta Hotels Utica)

It was fine for what we needed: one night stay after a concert instead of driving home two hours late at night. Nothing fancy and the building is a little rundown, but the basics were covered. The "view" from our window was the ballroom, so we couldn't see outside. Small convenience store in the lobby was...convenient!

Positives: Comfortable bed, nice supply of towels Negatives: I was not given the room I booked. Instead, I was given a different kind of room. They claimed a third-party overbooked yet the reservation was confirmed. Curiously, I was not refunded any money for what was clearly a less desirable room. I also found that the "free breakfast" advertised on the site cost $15.95. The elevator was hopelessly slow. Having decided to take the stairs as an alternative, I found them isolated and potentially unsafe. The level of cleanliness was below that of most other hotels I have stayed at.

This is my first time staying at a “Delta Hotels by Marriott”. Walking into the beautiful & pristine lobby. I checked in close to midnight and was greeted warmly by two wonderful and personable associates. Joe (who is an absolute ROCKSTAR) one of the associates who was working the front desk. He checked me into my room that I booked on ********** about 10 minutes ahead of arriving with no issue and got me settled flawlessly. He told me about the best FREE parking spot that I could snag in the area which I was ultimately super gracious for because I would’ve been lost without his expertise on the local Utica parking updates. Not only did Joe provide me valuable knowledge but also skilled customer service with a stellar attitude. He gave me advice on food to eat in the area tailored to what I was craving. Joe even offered much needed conversation for me. I didn’t expect to stay at a hotel last night but due to unforeseen circumstances I didn’t have a choice. Through the power of his interaction with me Joe turned what could’ve been an overwhelming experience for me into a delightful experience and because of every single associate I will certainly make my way back to Delta Hotels by Marriott. From this experience I can say my room was great but the real value comes from the power of every single employee that gave me excellent customer care and left me impressed because not only did they established how excellent “Delta Hotels” but also elevated for me of Marriott’s brand

Really super staff. Room was simple but comfortable. We had two beds and both of us were bitten by BEDBUGS. I know from past experience and having a friend who owns a pest company, what these very distinct bits look like. Reached out to hotel, but no response. Will choose a different hotel next time.

Elevator broke twice, with us in it once. Then we were advised to "only use the right side" even if we need to go down not up or vice versa. This was after the left side got stuck twice, on the LL. You could feel it. Honestly it was crazy, they had us going through a tiny back alley way to get to the pool. Creepy as hell. The worker's looked so beaten into the roles they don't care. You call, and they literally dont pick up the phones. I regret this place, we coulda went somewhere way nicer and not overhear RUDE comments which were clearly intended for us by staff. What i heard appalled me. Ill hold what it is till I've had a chance to speak to customer service.

The rooms were spotless and the beds extremely comfortable. Check In/check out was seamless. My only complaint is the walls are paper thin - you could hear everything from floors above and below (toilets flushing, showers running, conversations, tvs) the hallway and outside. Other than that if you're looking for hotel in Utica I'd recommend this one.

Excellent service and good food, a handy hotel to stay at if you are taking the train to NYC as it is only blocks away fromt he AmTrack Station,

This hotel is very close to the Amtrack Station and city parking making it very convenient when taking the train. There is unfortunately, very littel to do in downtown Utica.