新德里公園飯店(The Park New Delhi)

I am writing to express my disappointment with the service provided during my recent stay at The Park Hotel. Despite the establishment’s five-star rating, my experience fell significantly short of expectations. Upon arrival with my family, we encountered our first issue: a delayed check-in. Although our reservation confirmed a 2 PM check-in time, we were only able to access our rooms at 5 PM. This three-hour delay was not only inconvenient but also set a negative tone for our stay. Furthermore, the condition of the rooms was unsatisfactory. The furniture was notably worn and damaged, which is not acceptable for a hotel of your supposed caliber. Additionally, I observed front office staff struggling to manage their duties under pressure. At one point, there were arguments between staff members in view of guests, which is highly unprofessional and uncomfortable for those witnessing it. Given these experiences, I regret to say that I cannot recommend The Park Hotel to others seeking a pleasant and stress-free trip. I hope this feedback is taken seriously and that steps are taken to improve the quality of service for future guests. Thank you for your attention to this matter.

This hotel was undergoing major refurbishment during my 3 days stay. Upon check it @ around 6.30pm when I went into my room the banging was prevalent. I was assured the noise would stop immediately. But it went on for another 15 minutes. I was then told that I would be shifted to a lower floor the next day where the noise would be less. This they did. I do not think I would be desperate to return to this hotel. The price I paid was not worth it.

預訂了一張加大雙人床和一張單人床，但辦理入住時，他們只提供了配有特大號床的房間。當詢問時，他們說他們會安裝額外的床上用品，但床上用品很難適應房間。 預訂時，他們在網站上展示了兩張永久床的照片。 我認為他們在辦理入住時貶低了我。所以對房間不滿意。

優越的地理位置和熱情的款待

可憐的房間清潔度和舊的原始房間 食物供應非常低劣 有時食物變質 非常不禮貌的員工 有當地頻道的五星級飯店，甚至沒有塔塔天空之類的 價格與五星級飯店一樣高，但提供的服務甚至不如二星級飯店

The hotel is under renovation process but the staff is very helpful especially Mr Shabad at the reception counter. My stay was pleasant & happy. Would recommend the hotel.

Location is perfect. 1km away from New Delhi train station and 300m from metro station . But property old renovation is required. Rooms are very daisy look

我幾乎每次去公園都住。每次都很棒，但這次因為施工正在進行，所以住得很可憐。價格和往常一樣高，但這次不值得 景觀關閉，服務緩慢，甚至自助早餐也不像往常那樣達到標準

不錯的位置和友好的工作人員，但必須多次向工作人員詢問某些服務。水不是很熱，房間裡傳來奇怪的聲音。另外，我們的淋浴間的精神手柄掉了。