I had the Terrible experience of booking this hotel due to death in my family. The first Red Flag was having to come to the check In desk to get washcloths (if a person tells you their 4 adults and a child who’s 4 why would there only be 2 washcloths in the room). The second issue was a Dishwasher full of dirty dishes not to mention the smelly refrigerator (my 4 year old grandson said it smells). The third concern and to add insult to injury is if one person took a shower ALL the hot water was used mind you we are talking a 7 minute shower. We called the Desk to let them know as well as tell them that we were going to the viewing for my grandmother and needed to be there by a certain time the maintenance person called back finally after me making two calls to them about this problem, he asked if someone took a shower and if so we needed to wait 20 minutes for the water to warm up. We waited an hour still no Hot Water so we took ice cold showers. But we called again only for the person at the desk to ask didn’t he come??!? I explained NO then she said I’m sorry he just left. After I got upset explaining my reasoning for even staying there she said I’m sorry but there’s nothing I can do then she said well I can switch your room or let you shower in another room but you’ll have to come get the key??? Where’s the customer service. Finally the maintenance person called again and asked is your water hot now (this is over an hour later) only for me to say NO. He came ten minutes later said that he had to turn the water temperature up and that it was fixed only for us to have NO hot water after one person takes a shower again for the second day. Thank God we was checking out. Do not stay here. Spend your money at another hotel.
If you are looking for peace and quiet or to rest after a busy day, this is not the hotel for you. They neglect to tell you that there is a band playing until ten o’clock at night, and even with the balcony doors closed, you can still hear the music as if you are listening to the radio in your car. I was unable to move to a different room as the hotel was sold out (lacrosse tournament in the area). We have to be out early tomorrow morning so were hoping to get to bed early, but that’s not happening. I was a big fan of the Marriott brand but would never recommend this hotel! Find another place to stay when in the UDEL area!
TTetty GAfter looking at other reviews I know the star rating on this site is not correct. I'm seeing only 1 star reviews and if I could give no stars, that would be mine. OMG!!! I have never seen such a dump!! It is not clean, many things are broken. There is no blanket on the bed. It is a studio but offers nothing for the kitchen. The phone is broken as is the tv. The shower doesn't drain. The lock on the door broken and I hope I don't get bed bugs. There are rat traps all along the building. Don't ever stay here.
GGStevenEThe staff make this hotel memorable. They are courteous, friendly and go out of their way to make my stay comfortable. The room is always clean and the cleaning team is very focused on keeping the common areas clean. Of course there's always room for improvement. However, the Red Roof Inn Team at Newark, DE continues to make the push with great effect.