Pillows were great!! The person that greeted us with a smile and respect. She was excellent with smiles and made us feel comfortable with our stay. Her name was Jamie. Not sure that was her name but she was wonderful. We made serval request and she completed all request with a smile. The room was also very clean and comfortable in our stay.
Staff is very friendly facility clean and neat, have stayed there several times and it’s peaceful and quiet every time I stay! The building is older but in top shape… if you're not picky you can find something but you will have to dig. Like I said the place was and always has been great!
A truly disappointing experience. Hotwire listed this as a three-star motel. (Of course, I was already committed before I knew which hotel would be what I had paid for.) I have stayed in two-and-one-half-rated motels that were better (and even a two-star one here and there). The hallway was almost unbearably hot--no air conditioning at all (July in Texas!). Coffee was available only in our rooms--none at all at the breakfast bar. In fact, breakfast was pathetic. I had not seen orange juice the color of what was in their pitcher. There were two kinds of children's cereal (nothing, like raisin bran, for adults); cheap white and wheat bread for toast, with a tub of butter, a bottle of strawberry jam (almost out and too deep to reach with a plastic knife without getting jam on one's hands), and one of peanut butter. Did I say pathetic? The ”prong” for the safety latch in our room was missing a screw and two more were almost all the way out--not much safety protection. Again, a general disappointment when we expected a three-star experience.
With a stay at this vacation home in New Braunfels (Eastside), you'll be within a 10-minute drive of Gruene Hall and Comal River. This golf vacation home is 14.2 mi (22.8 km) from San Marcos Premium Outlets and 0.2 mi (0.4 km) from Prince Solms Park.Free self parking is available onsite.Make yourself comfortable in this individually decorated vacation home, featuring a kitchen with a refrigerator and an oven. Complimentary wireless internet access is available to keep you connected. Conveniences include a microwave and a coffee/tea maker.
My wife booked a room here for our family to stay in your motel on Thursday June 15th. We got here at approx 1pm, maybe a little later and were instructed to pay a further $20 for early check-in to an empty room that had already been cleaned... Ok, no worries. Then, when we went and asked for linen for the pull out couch, we were charged another $20 for that because there were 6 of us in the room and we had booked for 4. The room sleeps 6, we paid for the room, not how many bodies we were putting in it. The condition of the room was adequate. However, here is some sort of blood or feaces on the bath tub though (pic attached). The pull out couch mattress is in poor condition, the stains on it are atrocious. The gentlemen on the front desk has been nothing but rude to us. It feels like he has stolen $40 from us, as in the past, staying at other motels, we have NEVER been charged for early check in and we have NEVER been charged for extra linens or additional people in the room. Im not asking for a refund, but I would like our $40 back. The treatment we have received from the gentleman at the front desk has been far from acceptable and he is the manager. And, our online bill and paper bill do not allign. Bit the junior behind the desk said ”he would take care of it.” We come up here a few times every year to float the river and we always stay in hotels. We thought we would give this 1 a try. After today and what has happened, unless this issue is resolved, we wont be back here. At present we haven't asked him to extend our stay... We will be going to another hotel later today. The only good thing about this hotel is the shower.