This is a 20 year old property undergoing the process of renovation. Might have carried a great legacy, but currently not in the best shape. I must admire the staff for their willingness to help fix all the issue, but there are too many issues that a guest might not want to be bothered with. To list a few important irritated issues: - Room wasn't cleaned properly in spite of an hour's notice. - Renovated work is incomplete in the three rooms we tried shifting to. - We had to request for new bed rolls and sheets as the ones already placed were soiled. - Tap wasn't functional, plumber had to come and fix it during the stay. - Too many mosquitoes, can't expect that in a star hotel. - Doors had missing latches. - Ambience isn't reflecting the stars that the hotel claims. - Hotel claims to provide Wifi, but that doesn't work. - The cupboard designed for refrigerator was not holding any refrigerator. - Plates in which food was served by Room Service were disgusting, may be not replaced in the last 20 years. The only good aspects of this hotel are: - Location - Service of the staff
The hotel is broadly good. Exceptions - water bottle not supplied, foul smell because old hotel, wall hanger spoiled in the toilet; hotel management can maintain better with little care about maintenance. No restaurant but good quality food is available in nearby restaurants. Hotel is centrally located, close to the bus stand. Railway station is also not very far.
Recently i visited this hotel i got best experience and nice welcome from hotel side friendly staff awesome rooms totally very good Inside Room and bathrooms everything i got good experience safe side newly married couples and also family morning breakfast also very nice
對於想要捕捉內洛爾城市風采的旅客來說,內洛爾密涅瓦大飯店是一個理想的選擇。旅客們會發現DR Convention Center、Sri Kodandarama Swamy Temple和Sri Raja Rajeswari Temple距離飯店都不遠。飯店佔盡地理之宜,Venkatagiri Fort、Mypadu Beach和Sri Ranganathaswamy Temple離此都很近。所有極具特色的客房都配備有熨衣設備、空調和衣櫃/衣櫥,讓您感受到更加貼心細緻的入住體驗。酒吧旨在為旅客和您的朋友提供一處消遣的場所。如果旅客想在自己的房間舒適的用餐,飯店可提供客房服務。除此之外,我們還為您精心蒐集了周邊的餐飲訊息,celebrations, Nellore(印度菜)、Murali Krishana Veg Restaurant(印度菜)和Princess Family Restaurant期待著您的光顧。飯店提供的健身室對於那些想要健身的旅客來說是一個好去處。飯店的會議廳將熱情的服務與專業的素質完美地結合在一起。飯店會為旅客提供便捷的禮賓服務。
2023.11.26
Considering the absence of branded properties in a small city such as Nellore, Minerva Grand does well to fill the gap via warm service, spacious rooms & a convenient location. The professional touch & finesse is lacking though - the wi-fi & the safe deposit locker didn’t work.
訪訪客用戶Loved the design and the luxury in mind. Excellent ambience. But i guess the honeymoon with the new construction is ending. Luxury involves eye to detail if the luxury is to be sustained - that's when the honeymoon comes to an end. Staff needs training especially for a hotel of this ambience and expected luxury. Maintenance and house keeping needs to be looked into for sustenance. A few observations - hope it would be taken in a positive and proactive manner - why? love the potential in hotels of these kind. 1. *room: (a) tea tray had no stir spoon, fork was later given. (b) the room phone has different buttons for each department but none work. The customer is to presume that dialing 9 calls the reception. (c) the place of the kettle is beginning to have spills not cleaned for quite some time. (d) the restroom looks good but the not so often seen places are not cleaned ie: the corner behind the door with a drain point next to the comode. The health faucet is hard water corroded and it's pipe (hatd water corroded) is on the floor with water. (e) it would be better if a squiggy were used for cleaning the mirror. The mirror design was amazing - loved the ambient light around the mirror with an inbuilt switch on the mirror. (f) there is a bucket but no mug. (g) toilet paper wasn't in the toilet paper holder. It was outside with the edge crudely cut. (e) one of the attenders comes in to refill coffee and sugar. That was sweet of him. He chooses to rinse the used cup at the basin (that was a good gesture i felt) and after which throws the extra water on the restroom floor's dry area near the door and then leaves behind wet shoe marks on the outside passage floor. 2. *restaurant: (a) the food was excellent at the multi cuisine. (b) the servers need to be trained further though. No glass with a bottle of water. No main course plate for the chicken tandoori instead a quarter plate was expected to be used. (c) air condition wasn't put on till 8 pm. Was it bcoz i was the only customer at the restaurant. Once another customer comes in the aircon was switched on. That was not pleasant at all. I pay for the feel of luxury, the ambience - and the aircon being switched on is the basic. If it's under maintenance, then don't open the restaurant and serve food in a humid hot environment. (d) the wash area of the restaurant is pathetic. For such ambience, the wash area is from hell. Overall the stay was good.
訪訪客用戶Hi. In the web it is mentioned that 3 persons can sleep in the king size bed. But we got queen size bed so we-haven't slept properly because of less space. They haven't provided drinking water, complimentary breafast. As the amount per day for stay is 2100. Not worth for this money