Royalton Hideaway Negril, An Autograph Collection All-Inclusive Resort – Adults Only

No bananas, no limes, no mint, no cranberry juice, no 7up. We asked fir 4 different drinks and they had none, so finally just asked for a rum and 7...NOPE...NO 7UP. We just laughed. They had no booze at half the bars. They mixed up online dinner reservations every night, so then they tell you to ho to buffet. It is truly unbelievable. I spent my hard earned money . I will never return to this resort that must be going under. Room was beautiful and view was nice but everything else was very very poor.

Absolutely loved the room, spacious and clean. The meals were so flavorful and delicious, wide variety to choose from. We spent 5 days at another hotel before heading to Hideaway Royalton, Negril and such a difference with the presentation and taste of the food. Great entertainment at nights with staff encouraging the guests to participate!! My only regret was the beach not much area to have a good swim. Sightings of stingrays put some fear in us, so stayed out the water for long periods of time. Please stock up on condensed milk, some guest rather this than the creamer!!!LOL.

My husband and I are frequent visitors at the Royalton chain. We always book swim-out rooms. This vacation we stayed in room 8031. I wish this review was as good as my previous visits. We came to Jamaica to celebrate my birthday and we weren't able to do much celebrating bc my husband got food poisoning. He was violently sick. He was not able to leave the room. The last meal he ate was at an out door celebration for Bob Marley on the resort where they served food outside. The was the last meal he was able to consume. The next day he could not leave the room. He was weak and lethargic. He vomited and had diarrhea so much that he could barely stand up. He stood in bed and the room the entire day. My apologies for being so graphic but it ruined the entire trip. The following day he was the same way! I was extremely worried bc I knew that traveling home was going to be extremely difficult. Upon checking out I was asked about my experience, I expressed to Brandon/Jessica at the front desk what happened . Jessica then introduced me to Brandon who took my information and told me I should've said something sooner so that my husband's stool could be tested. When you have A loved one that's extremely sick on vacation you first concern is to make sure they are okay and make them as comfortable as possible. Brandon was not empathetic, it seemed as if he was trying to rule out blame on the resort which is odd bc we never left the resort. So disappointed

I woke up in the middle of the night with roaches in my room. There was another day that I walked into my room and there was a Crab running around in my room. This is my second time going to this resort the first time was it so bad this time was horrendous

Our room had a BIG roach in it and we left it there to see if the cleaners would clean it up it stayed there for 2 days. We finally got it up ourselves. The glasses that we had in our room smelled mildew after the maids came in to clean, so they actually probably just wiped the glasses out with a dirty rag. Overall the trip was okay the staff was wonderful the maid that we had was okay. But I will not be revisiting this Resort. The ocean view that I paid for was not Ocean View it had a wall there that will block you from the portion of the ocean if you sat down in the chairs, you will have to stand up the whole time on the balcony. It was not a great ocean view at all. So we end up getting the swim up which cost us another $400. Another thing that I did not like is that we had to walk to the other resort to go on to the beach.

We stayed at the Hideaway section at Royalton Negril. Upon arrival, check in was fast and easy. We did pre-check in which I believed saved time. This was my third time to Jamaica at an all inclusive resort, but my first time here. Overall our experience was pleasant but there is room for improvement. Food Was decent minus the buffet. Service was good minus in the sports bar. Recommended Improvements- The bars never had mint, lemons, limes etc. They really should work on making sure they are stocked with these daily. They also would run out of certain liquors at times, so drinks were not consistent. Food in the buffet should be kept under heat lamps so that it’s not always cold and it would be nice if they switched some of the options daily. Also, I found that all the different levels offered at the hotel are very confusing and almost offensive. There is Hideaway, Hideaway Diamond Club, Regular Diamond Club, Regular Royalton, Gran Lido, etc. You all wear different color bracelets. It gets confusing to people on where you can go and where you cannot. I had several conversations with guests where we would share a recommendation with them on a bar or restaurant and they would say they aren’t allowed to go there or vice versa. We had a bad experience at one of the bars when ordering a drink. We were denied service since we didn’t have a “black bracelet” after being told by another hotel employee we were allowed anywhere since we are Hideaway guests.