休斯頓麥客達套房飯店(Microtel Inn & Suites by Wyndham Houston)

這家酒店還算物有所值。泳池呈綠色，所以我決定我和我的女兒不要使用它。 我在這家酒店遇到的主要問題是，週六早上他們拒絕讓我吃早餐，儘管我在上午 9:00 之前就在排隊吃華夫餅，這也是我不會回去的原因。我買了兩碗麥片和一個蘋果，和我前面的兩個人一起排隊等待華夫餅機。我決定在等待的時候嘗試喝點橙汁，服務員已經把飲水機噴嘴從機器上取下來了。我問前台是否可以更換。我被告知我遲到了並且早餐已關閉。我告訴他我正在排隊等待華夫餅。經過短暫的爭論後，他告訴服務員把噴嘴拿回來，這樣我就可以喝果汁了。他們從來沒有這樣做過。我又回到華夫餅機前排隊。當第二個人吃完時，華夫餅麵糊已經快用完了。服務員沒有重新裝滿，而是將麵糊從機器中取出並帶回廚房。當我問他們是否會回來以便我可以吃兩塊華夫餅時，前台再次表示我早餐遲到並拒絕服務。他說他可以通過視頻證明我遲到了。 我要求看這個證據。他開始播放視頻，但時間戳不准確。我說：“所以你不能證明我遲到了。”我要求和經理談談。由於經理不在現場，他給經理打電話，然後用外語與經理交談。幾分鐘後，我被告知經理拒絕提供服務並且不會做任何事情。我建議解決這種情況的簡單方法是喝兩杯橙汁和兩塊華夫餅。他們拒絕做任何事情。於是，我只好帶女兒去餐廳吃早餐。我打算要求酒店支付早餐的收據。 我致電溫德姆客戶服務中心了解情況。他們拿走了我的信息並表示我會在一周內接到回電。他們沒有在那個時間範圍內給我打電話，而是在一周和一天后給我發了一封電子郵件，並表示我必須聯繫當地經理並提供他的電話號碼。 此外，週日早上，我可以吃早餐，但我有照片證明他們允許其他人在上午 9:00 之後吃早餐。這個證據表明他們直到上午 09:15 才開始吃早餐。 這是我住過的任何酒店經歷過的最糟糕的客戶體驗。如果您希望受到像付費客人一樣的待遇，請不要使用這家酒店。此外，我會再三考慮是否再次使用溫德姆的另一家酒店。

Good price Best location Good service Kindly welcome

I booked this hotel because of the price and the location. We were coming in from Florida and heading to NASA in the morning. Our flight was delayed so we didn't get in until about 9:15 pm. Maybe that's a good thing because the hotel is stuck in the past. The decor was super old, the pool was filthy, and it smelled like cigarette smoke everywhere. Furthermore, the staff wasn't very approachable. When asking whether we just left the keys in the box to check out, the man at the counter rolled his eyes at me like I should have known that. I'm glad we only stayed the night and not a minute longer. I don't know how the brand Wyndham is attached to this location.

This property needs major renovations. It simply was not clean enough for me to even consider staying again. The top sheets were stained possibly from heat. I was too afraid to sleep under the covers, but I did ***** down the bed before leaving, and I’m certain the sheets beneath the mattress cover were NOT CLEAN. The attendant was nice enough, but this is not a place that I would stay again.

We stayed 4 nights, 5 days and only received housekeeping 1 day. We asked why and they said due to shortage of staff. This should have explained this when we booked. Also rooms were not as nice as the ones that were on their website. The lady at the front desk was rude and the breakfast was horrible. We had breakfast elsewhere.

Es triste ver cómo un hotel con excelente ubicación frente a NASA este tan deteriorado, nos hemos hospedado ahí varios años pero definitivamente ya no lo haremos, hay cucarachas, se ve viejo y teníamos que solicitar que nos limpiaran porque no lo hacen todos los días. Estuvimos 6 noches y solo nos limpiaron en dos ocasiones. En el desayuno solo hay waffles, cereal y pan.

The property was quite that's a plus But the toilet ran all night, the television didn't show. I thought Wyndham hotels served meat and eggs for breakfast that's part of the reason for me staying at Wyndham hotels and if not please let me know

Las toallas y cobijas estaban muy viejas y sucias al igual que la habitación en general. En el desayuno no hay ni siquiera agua. La empleada de la recepción es una persona muy grosera. Nunca recomendaría esta propiedad, mi experiencia fue horrible.