Overall, our stay at the Kimpton Aertson was great. The hotel's proximity to Broadway, good food, and other Nashville attractions was unbeatable! Very convenient! The room was spacious, clean, and comfortable. Our only struggle was with some of the hotel staff. We requested towels to be brought to the room one morning, and the towels never came. After multiple calls to the front desk while waiting to shower, they finally admitted it would take 2 hours to complete our request for 2 towels. In that same conversation, we also requested to have the room cleaned while we were gone. That message seemed to not make it to the housekeeping staff either. A little more transparency from the Front Desk staff would have been appreciated instead of telling us, "Yes" or "Ok" and then having nothing happen.
翻譯